Patient Access Specialist- Doral
University of Miami
- Doral, FL
- Permanent
- Full-time
- Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
- Contacts patients’ families or physicians’ offices to obtain missing insurance information.
- Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
- Collaborates with scheduling departments to identify add-on patients.
- Obtains necessary authorizations, pre-certifications, and referrals.
- Notifies patients of liabilities prior to date of service and collects funds.
- Maintains appropriate records, files, and accurate documentation in the system of record.
- Serves as a lead resource for lower-level Patient Services staff.
- Recommends new approaches to management for enhancing performance and productivity.
- Deploys critical thinking while responding to a variety of technical issues from patients, physicians and employees via phone, email, web messages, fax, or email.
- Works independently and deals effectively with stress, due to heavy workload and the handling of complex patient inquiries.
- Serves as a role model, facilitator, and coach in developing a culture of compassion and caring through building healthy relationships among staff, patients, and families.
- Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
- High school diploma or equivalent required
- Minimum 3 years of relevant experience
- Skill in data entry and completing assignments accurately and with attention to detail.
- Ability to communicate effectively in both oral and written form.
- Ability to process and handle confidential information with discretion.
- Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
- Outstanding interpersonal skills with a commitment to service excellence.
- Able to handle multiple tasks, software systems, and technologies simultaneously.
- Ability to establish and maintain effective working relationships with patients and staff.
- Knowledge of generally accepted accounting procedures and principles.