Customer Loyalty Member III
ING
- Manila City, Metro Manila
- Permanent
- Full-time
- To carry out interventions with respect to Financial and None FI electronic payments that have been incorrectly supplied;
- To create and follow up files for incoming payments that could not be executed;
- To handle and analyse complaints and enquiries of FI clients with respect to international payments, domestic and direct debits;
- To proactively provide recommendations in order to reduce the number of payments not processed automatically and improve quality with the aim of reducing the number of complaints;
- To actively cooperate with other divisions within the Payments Department to allocate complaints and prevent them from arising;
- To formulate proposals for improvement;
- To ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.