Executive Concierge

Jones Lang LaSalle

  • Derby
  • Permanent
  • Full-time
  • 12 days ago
JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Executive ConciergeJob Overview: We are seeking an enthusiastic and highly motivated Executive Concierge to join our prestigious team in the United Kingdom. The Executive Concierge will play a critical role in delivering exceptional services to our clients by providing top-notch assistance and support. As an Executive Concierge, you will serve as a point of contact for our high-profile clients, ensuring their needs are met promptly and effectively. This role requires excellent organizational skills, exceptional communication, and a keen attention to detail.Responsibilities:
  • Serve as the first point of contact for high-profile clients, demonstrating professionalism and delivering personalized and exceptional service.
  • Anticipate client needs and proactively provide appropriate assistance and support.
  • Arrange and coordinate a variety of services, including travel arrangements, accommodation, dining reservations, event planning, and other requested amenities.
  • Maintain high-level relationships with service providers, vendors, and partners to ensure a seamless experience for clients.
  • Conduct research and provide recommendations on local attractions, events, and services to enhance client experiences.
  • Coordinate with internal stakeholders to ensure seamless execution of client requests.
  • Manage and maintain client databases and profiles, ensuring accurate and up to date information.
  • Maintain confidentiality and discretion in handling sensitive client information.
  • Handle client complaints or concerns promptly and efficiently, striving to find appropriate resolutions.
  • Continuously evaluate and improve service processes to enhance the overall client experience.
Qualifications:
  • Proven experience in a similar executive concierge or customer service role, preferably in the real estate or hospitality industry
  • Excellent interpersonal skills with the ability to build and maintain relationships with clients and stakeholders at all levels.
  • Exceptional organizational and time management skills with the ability to prioritize multiple tasks and meet deadlines.
  • Strong problem-solving skills and the ability to think quickly on your feet.
  • Excellent written and verbal communication skills, with an emphasis on professionalism and attention to detail.
  • Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
  • Proficiency in MS Office Suite and experience with client management systems
  • Knowledge of local attractions, services, and amenities in the United Kingdom is preferred.
Joining JLL means becoming part of a dynamic team with endless opportunities for growth and development. If you are enthusiastic about delivering exceptional service and creating unforgettable experiences for clients, we invite you to apply for the position of an Executive Concierge in our United Kingdom offices.#LI-JB2Location:On-site –Derby, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0)20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page
I want to work for JLL.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle