Process Manager
Capital One
- Nottingham
- Permanent
- Full-time
- Designing effective and efficient processes that deliver great outcomes for our customers and business
- End-to-end analysis of processes to deliver consistent and impactful results
- Ensuring that process documentation is relevant and kept up to date and lead process reviews with 2nd and 3rd line functions
- Demonstrating excellent process management skills through tracking success metrics and monitoring process performance
- Working with Product teams to support prioritisation decisions to ensure we make changes that deliver the greatest value for our business and our customers
- Testing of our controls to ensure that our key risks are appropriately monitored, and documented actions are taken when appropriate
- Constantly develop your personal tool-kit of process improvement techniques, and actively share learnings across the team
- Supporting projects by partnering with technology and suppliers to ensure processes are efficient and focus on key business objectives
- Strong in-built analytical mindset, a high level of numerical ability which enables you to quickly spot trends and opportunities in raw data
- Great attention to detail to understand systems and technology, as well as operational processes
- Experience of using LEAN or Six Sigma methodology
- Experience with Risk Management
- Ability to work cross-functionally with lots of stakeholders to input into key decisions and deliver tangible business results
- A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions
- A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus
- Bring us all this - and you’ll be rewarded with a role contributing to the roadmap of an organisation committed to transformation
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
- Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront – to provide LGBTQ+ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry