Business Analyst
Al-Futtaim
- Saudi Arabia
- Permanent
- Full-time
- Responsible for weekly and monthly reports.
- Responsible for annual target setting.
- Maintenance of records of aftersales KPI database to be used for forecasting and budgeting.
- Create corporate pricing based on deals and tender proposal for corporate customers’ request.
- Maintenance and update of parts pricing related to service contracts.
- Ad-hoc reporting
- Assist all branches service staff by answering their queries and resolving their system related issues.
- Reduce WIP and assist end user quickly in case of staff discount, special parts discount, invoice reversal/ Kms correction, package deletion from the order, split deletion, package not working, change part in the package and time clocking issues.
- Support frontline through Service Contracts Service Desk for Contract Transfer, Contract Termination, Refund Pay-out Requests and Contract Re-instatement
Bayt