CaaS Operational Manager Job at Energy Talent Company
- Abuja, FCT
- Permanent
- Full-time
Employment Type: Full-time
Reports To: Country DirectorResponsibilities
- Finding and onboarding CAAS partners
- Account management of active CaaS partners
- Manage the CX to ensure best customer satisfaction and partner control
- Onboard and Support partner sales team
- Develop SOPs and ensure compliancy with them
- Manage closely the CaaS Service Partners with daily monitoring ensuring targets are achieved.
- Develop relationships with new partners on the ground.
- Maintain good relationships with existing partners
- Plan and coordinate operational sales activities with partners and officers.
- Build a healthy portfolio of customers.
- Achieve targets on registrations, repossessions, collections, registrations, and payment.
- Achieve business partner sales growth and satisfaction.
- Prospect and find service partners
- Develop and deploy new strategies to increase sales opportunities
- Manage the customer experience team to ensure timely registration, proper screening of customers and timely after sales service.
- Monitor and maintain client satisfaction
- Directly work with logistic officer to ensure goods are properly tracked and also available at all time for installations
- Indirectly work with the technical officer to ensure proper after sales service and accurate reverse logistics
- Lead the payment aiming to achieve 95% payment target.
- Document, maintain and improve Standard Operating Procedures.
- Support on reporting and dashboard establishment
- Lead cross departmental collaboration and communicate status of project to all levels of organization
- Minimum of 5 years of work experience in a manager position
- Preferable some experience managing a call centre
- Experience in tracking and managing budgets
- Have been exposed to work in a small start-up environment
- Experience in multi-cultural environment
- Experience in business development working with external stakeholders
- Bachelor or Master degree in Business preferred
- Project Management
- Competencies:
- At ease with all Microsoft office tools especially Excel for reporting
- Good organizational skills
- Good communication skills
- Good at creating strong relationships with external and internal stakeholders.
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