Assistant Director of Permanent Supportive Housing
LA Family Housing
- North Hollywood, CA
- $80,872 per year
- Permanent
- Full-time
- Represents LAFH as the secondary point of contact for all PSH contracted programs, including programs connected to the LA County Department of Health Services (DHS), Department of Mental Health (DMH), and the Housing Authority of the City of Los Angeles (HACLA)
- Leads and participated in regular scheduled meetings with departmental Managers, Funding Agency Program Managers and Property Managers for case conferencing and coordination of services
- Oversight of service provision in Permanent Supportive Housing ICMS activities provided by LAFH Permanent Supportive Housing staff
- Provides crisis intervention case consults as needed to staff and ensures department managers are supporting their teams in upholding the goals of ICMS to maintain housing
- In partnership with the administrative assistant, manages PSH department petty cash including the disbursement of petty cash, tracking of spent cash, accumulation of supporting documentation and receipts, and submission to Finance
- Works with department managers and the Quality Assurance Team to ensure services are tracked efficiently, consistent data collection within appropriate program data systems Homeless Management Information System (HMIS) and Client Housing Access Monitoring Program (CHAMP, if applicable) is maintained; on-going program file reviews are consistent; and any other monthly, quarterly, and/or annual reporting as contractually required is completed
- Communicates company goals, safety practices and deadlines to team
- Promotes team member adherence to company regulations and performance goals
- Motivates team members and provide on-going supervision and feedback
- Conducts timely performance evaluations and ensure submission to HR
- Coach and develops direct supervisees and assess performance
- Conducts work schedules
- Reviews and approves timesheets
- Ensures staff attends and completes required trainings
- Documents and consults with HR regarding employee relation and staff performance issues
- Actively participates in the hiring process, including interviewing, onboarding and training
- Ensures clear communication of departmental goals and outcome measurements
- Ensures company brand materials and physical working spaces meet and exceed company presentation standards
- Attends regular staff and agency meetings
- Additional tasks, projects and responsibilities as assigned by supervisor
- Ability to work a 9/80 work schedule and be available on-call 24/7 as a secondary contact to provide guidance and supervision with crisis intervention as needed, and/or other PSH building related issues
- Passion for ending homelessness, with superior knowledge of related best practices (motivational interviewing, housing first, harm reduction, trauma informed care, etc.)
- Strong clinical judgement and ability to resolve mental health crises
- Exercise independent judgment and leadership abilities, with strong written and verbal communication skills
- Understanding of the Coordinated Entry System (CES) and its overarching goal of achieving “functional zero”
- Working knowledge of the HACLA/HACoLA voucher system
- Social service or non-profit management experience and ability to work independently
- Extensive knowledge of issues and resources related to homelessness (medically fragile adults, substance use, mental health, domestic violence, etc.)
- Detail-oriented with an ability to manage and comply with a variety of program requirements
- Ability to work closely and effectively with other departmental leadership to achieve program goals and maintain excellent service delivery
- Ability to work in an environment subject to ongoing change
- Outstanding organizational skills
- Proficient in computer systems (Microsoft Word, Excel, PowerPoint, Outlook)
- HMIS and CHAMP experience required
- Bilingual (English/Spanish) desirable
- Maintain and execute confidential information according to HIPAA standards
- Obtain and maintain CPR/First Aid Certification
- Ability to pass post offer Tuberculosis (TB) clearance
- Travel is a regular duty for this position and is required 30% of the time
- Use of a personal vehicle to travel between worksites and other locations is required
- Must have and maintain a valid California Driver’s License and auto insurance in good standing
- Ability to work a 9/80 work schedule and be flexible with working weekends
- Master’s degree in social work, Psychology, or related field desirable
- At least three (3) years of social service experience
- At least two (2) years of relevant management and supervisorial experience in social services
- Experience in a homeless service setting highly desired
- Experience with Homeless Management Information System (HMIS)
0 years: Experience in a homeless service setting
2 years: Relevant management and supervisorial experience in social services
3 years: Social service experience