FT Cash - Manager - Telesales - Digital Marketing Sector (5-15 yrs) Mumbai (Telesales/Inside Sales/BPO)
FT Cash
Mumbai, Maharashtra
Permanent
Full-time
1 month ago
Position: - Digital Marketing Manager - TelesalesLocation: - Mumbai (Marol / Thane)Experience: -5+ yearsReporting to: - VP SalesCompany Profile:ftcash is one of India's fast-growing financial technology venture, recognized by Forbes, which aims to empower micro-merchants and small businesses with the power of loans using digital payments. ftcash was awarded by Massachusetts Institute of Technology for 'Most Innovative Future of Work' in the World. After a successful launch in 2015, ftcash has expanded across the country and is now beingsupported by Facebook, MasterCard and PayPal to enable merchant services globally.Most notably, ftcash was recognized for its work in financial inclusion by President of India at Pitch@RB, TechCrunch Disrupt Battlefield, Berlin, Singapore Fintech Festival and Abu Dhabi Fintech Festival. ftcash has raised $10.2 million by Accion, FMO and IvyCap Ventures.Job Description:We are looking for a "Digital Marketing Manager - Telesales" who can lead the team of More then 20+ tele callers. As a leader youwill be managing the end to end operations of the tele calling set up.- You will supervise, manage and motivate the team members & get the desired result from the team.- You should also be able to act proactively to ensure smooth team operations and effective collaboration within the team. As a disciplined process owner, skills like Communication, Training & Development, Performance assessment are must.Roles & Responsibilities :- Responsible for achieving daily, weekly & monthly targets.- Create winning attitude in the team.- SWOT analysis of team members.- Weekly performance update & forecasting.- Coaching & mentoring team members. Extract best out of them.- Ensure customer satisfaction by ensuring high quality customer service and effectively handling customer complaints.Requirements:- Should be a graduate with at least 5+ years of experience in digital marketing in Any loans segment.- Experience of leading the team of More then 20+ tele callers.- Ability to work in dynamic environment with changing goal posts and responsibilities- High levels of motivation, energy & drive to ensure relevant goals are achieved- Should be having Strong verbal and written Communication Skills. - Expert in MS Office especially MS Excel & PowerPoint.- Organizational and Leadership skills. (ref:updazz.com)