IT Manufacturing Support Technician (Evening Shift)
Intuitive Surgical
- Georgia
- $98,800 per year
- Permanent
- Full-time
- Respond onsite to requests for IT assistance directly from manufacturing users or as escalated from Tier I or II support. This includes entering manufacturing areas and cleanrooms while adhering to guidelines and requirements
- Be part of a 24x7x365 on call rotation and/or provide after-hours support as needed
- Document, follow, and maintain processes, best practices, knowledge bases, and training materials
- Support all manufacturing IT needs including software, computers, printers, infrastructure, and other 3rd-party hardware
- Manage or participate in various assigned projects as needed
- Ensure company and departmental goals are met completely and on time
- Communicate with management to provide timely reporting of issues, status, and resolutions
- Coordinate with Business Applications, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion
- Support core domain services such as DHCP, DNS, Group Policy, Azure, etc. in an Active Directory environment
- Use system imaging infrastructure to build and deploy new computers
- Install, configure, and setup hardware and software, troubleshoot issues
- Conduct and maintain inventory counts to ensure accuracy and compliance with processes
- Minimum Associate degree or equivalent work experience is required
- At least 3 years' experience supporting a Windows operating system computing environment, Linux OS experience highly desirable
- Demonstrable troubleshooting skills using a methodical approach
- Well-developed customer service, time management, and organizational skills
- Excellent communication skills both verbal and written including grammar, spelling, punctuation, and formatting for readability
- Attention to detail when following instructions and writing documentation
- Strong knowledge of Microsoft Operating Systems required
- Experience supporting an Active Directory environment and various business applications
- Understanding of Organizational Units (OUs), Group Policy Objects (GPOs), Distribution and Security Groups
- Ability to repeatedly lift 50+ lbs. to workbench/desk top height
- Weekend and non-business hours support required as needed
- Relevant certifications such as CCENT or higher, various MCITP, Security+, A+, and ITIL are desired
- Should be flexible and able to complete projects outside normal daily duties as needed
- Functional familiarity with SCCM, Exchange Online, and Microsoft 365 administration is desired
- Experience working in a manufacturing environment and/or cleanroom protocols is a plus
- Experience supporting Qualified systems and execution IQ/OQ tasks is a plus.