Operations Manager
Accurx
- London
- £45,000-60,000 per year
- Permanent
- Full-time
- Independently scope, manage and deliver end-to-end, high-value projects of work that span multiple cycles.
- Build strong, productive relationships both with internal Accufolk and external stakeholders, such that you become an influential and trusted adviser / thought partner.
- Analyse trust performance datasets and Accurx usage data to drive insights and help to set upcoming priorities and next steps.
- Gather feedback and learnings from users, prioritise these and use this to influence product decisions and roadmaps.
- Run change management initiatives with Acute or Community Trusts and services on the ground to embed digital ways of working.
- Collaborate with multiple internal functions such as Clinical, Business Development, and Customer Success to drive pilots and Trust relationships forward.
- Be an enthusiastic and supportive member of the wider Ops team.
- You have experience in an operations, projects or growth role, gained from a fast paced and ambitious environment.
- Directly solving problems and making a graph go up makes you tick!
- You're used to being accountable; you're transparent with the metrics you set and have been open when ambitious projects haven't gone to plan.
- You're an exceptional communicator, tailoring the level of detail to the person you're talking to - this ranges from our most senior buyers, to the doctors, nurses and administrators who use our products on a daily basis, and all of the Accurx folk from the top of the business to individuals delivering the work.
- You're confident working with numbers and Excel. Ideally you also have some experience with SQL & BI tools like PowerBI/ Tableau/ MixPanel (or you've built loads of dashboards in Excel or similar products).
- You're competent in telling compelling stories and making evidence-based plans based on the insights you uncover.
- You can plan, prioritise and communicate (the good, the bad and the risky) well, particularly in relation to highly-complex workstreams with different stakeholders across the organisation
- You're mission-driven: you care about positively impacting the lives of millions
- You're always collaborating: you place team success over personal success and you enjoy working in an open, collaborative environment.
- You demonstrate responsible ownership: when you see something not working, you'll flag it and be part of the solution
- You seek continuous improvement: you're always developing new skills and insights, while exploring ways to do things better
- You're mindful of balance: you're conscious of your own health and that of others. You think carefully about how best to focus your efforts, knowing when to push yourself to reach a goal.
- Required