The Upper House - Guest Experience Assistant
Swire Hotels
- 金鐘
- 長期
- 全職
- Prepare for daily arrivals and departures.
- Ensure all guest information such as identity card, credit card, contact details are input correctly in guest profiles and reservations.
- Assist with guest transportation by house car and taxi, and review next day transportation and on day report.
- Reply to guest emails in timely manner.
- Process all incoming and outgoing calls accurately and courteously to ensure smooth internal & external telecommunication as per hotel standards.
- Minimum 1 - 2 years of experience in customer service; fresh graduates will also be considered
- Diploma or above; graduate from hotel school or hospitality training institute is preferred
- Strong interpersonal and communications skills. Excellent command of both written and spoken English
- Great team player, flexible and self-motivated
- Passionate, independent & able to work in a face-paced environment
- Meet with hoteliers who bring playfulness at work each day!
- Enjoy an appreciative & supportive culture that allows you to be your best self.
- Speak up & put your own ideas into actions.
- Enjoy tons of learning opportunities for you to upskill yourself.
- Be welcomed for the stylish you, if you got accessories, hair dyes or tattoos!
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