Outbound Consultants - Insurance

Tower Group

Durban, KwaZulu-Natal
Permanent
Full-time

10 days ago

Outbound Consultant - Insurance
To support the goals and objectives of the campaign by ensuring that individual sales targets are achieved/exceeded, whilst also contributing towards overall team performance in a consistent, professional and ethical manner.
Responsibility Area

Outbound calls - Sales of services and products
Administration - Processing of sales agreement
Internal/External customer communication
Overflow Support

Performance Indicators

Initiate sales and inform customers of current specials, product information and other related activites. Maintain a high level of understanding of current products and services. Ensure that monthly targets are met.
Ensure that customer information is correctly and accurately captured onto the various sales support systems. Responsible for responding and following up on all rescheduled calls and pending information.
Liaising with the various sales channels, support staff, internal/external customers and other relevant personnel in a professional manner that in line with our company values.
Provide additional support to the contact centre operations in terms of taking calls, handling internal/external client queries as and when required to do so.

Knowledge/Skills/Experience Requirements

Essential requirements - Cold calling SA clients
Minimum 6 months insurance telesales experience (cold calling) - Ideally selling motor products (agents who are currently selling / who have just finished selling motor campaigns)
Min. qualification - Matric
Sales/Marketing Degree/Diploma would be advantageous
Ideally someone with a FAIS and RE qualification
Valid DOFA / No DOFA

Core Competencies

Must possess world-class sales skills and should have good interpersonal and administrative skills.

General Competencies

Ability to expeditiously conclude the sales process coupled with good oral and written communication skills.

Personal Characteristics

A highly target driven individual
Have a keen interest in technology and mobile handsets
Ambitious
Works well under stress
Determined to succeed
Highly energetic
Self motivated
Extremely focused
Active listener with a high interpersonal skills band
Attention to detail
Positive outlook on life
Good communicator
Responsible and accountable
Possesses a winners attitude (the ability to focus on long-term goals, even when short term results are not on track)
Someone who loves challenges
Someone with a resilient mindset who is not easily influenced by negativity

Additional job requirements
Must possess ability to work in a highly pressurised environment, with high levels of accountability and responsibility. Must be service-orientated and maintain focus on delivery and best business practices at all times. May be required to work overtime.
Special Requirements

Own transport
Regular and punctual attendance
Ability to adapt to shift changes and complete flexibility with regards to hours of work.
Perform on-call duties if required

Skills required

Strong comprehension of English Language
Excellent communication skills
Good telephone etiquette
Sales Orientated
MS Office, E-mail, Internet

Note To perform this job successfully, the individual must be able to perform each essential duty excellently. The requirements listed are representative of the knowledge: skill and or ability required are not intended to be an exhaustive list of all duties and responsibilities associated with this job, as no job description is all encompassing. You will be required to perform reasonable duties assigned to you or related or incidental to the proper completion of your job tasks. During a colleague’s leave of absence from the company or during month end or peak business periods, you may be required to perform other job tasks upon reasonable request from your line manager.

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