Online Sales Consultant

• Set Appointments to Generate Traffic

• Quickly respond to computer generated leads in a Toll brand appropriate manner
• Qualify leads, schedule customer visits to the community and complete a handoff to the onsite sales team
• Utilize phone, email and texting programs to contact leads from all available channels
• Conduct regular follow-up on a personal level based on lead rating and interest
• Partner with the onsite sales team to help drive internet lead conversion to appointment
• Conduct regular prospecting thru campaigns and other appointment setting activities
• Drive Results

• Proactively manage digital library with information to provide customers on products, features, neighborhoods, and amenities
• Monitor community websites to maintain accuracy
• Virtually demonstrate model home, community/floorplan features and homesites to customers through the Toll Brothers website
• Maintain an FAQ for all communities covered as a quick resource
• Visit all communities to learn firsthand the unique selling propositions, home designs, home sites, location, surrounding area and amenities
• Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc. to complete business needs and update our customer information
• Prepare and present project review forms for all divisions covered as needed
• Provide weekly comments/insights for the future community and online sales weekly sales reports
• Attend and participate in sales meetings, future community start up meetings, and monthly marketing meetings as needed
• Visit communities monthly within your assigned geographic territory
• Customer Service

• Provide customers an exceptional experience who contact us through online lead forms, chat or phone calls, building relationships and learning about the customer’s story
• Re-direct callers and web customers to the correct department within the company when necessary
• Provide general overview of the new home building process and set expectations on the next steps
• Coordinate with the marketing team to nurture and build interest for Coming Soon community leads database
• Survey customers and update customer records based on their response
• Follow up after visit to ensure the community was a fit or provide another option
• Maintain chat availability on TollBrothers.com for easy access for customers
• Send congratulations video email to customers once agreement is reported

• Focus on the customer through:

• Understanding of the customer needs and Toll Brothers offerings to create win-win solutions
• Builds business partnerships as a trusted advisor relationship
• Selling: uses sales techniques to develop leads and gain customer commitment
• Collaboration: ability to work with and learn from internal partners (Onsite Sales, Marketing, Operations) across multiple departments to serve the customer and generate sales
• Communication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with ease
• Willingness to take on additional responsibilities outside the scope of your job duties

• Essential:

• 2+ years sales or customer service experience
• Excellent written and verbal communication skills
• Solid planning and multi-tasking skills
• Real Estate license is required in some states
• Weekend availability is required
• Maintains a full-time, 5-day work week
• Travel may be required based on areas of coverage
• Must reside within areas of coverage

• Preferred:

• Bachelor’s degree
• 3+ years new home sales experience
• New home construction knowledge
• CRM knowledge

Toll Brothers