Telesales Lead

• Lead the Tele Sales team focused on both new customer acquisition and the retention of existing customers.
• Implement and refine sales strategies, ensuring alignment with our broader goals of customer engagement and satisfaction improvement.
• Drive the integration and utilization of CRM and advanced analytics tools to enhance sales operations and customer insights.
• Work closely with the Commercial Excellence team to leverage data-driven strategies for predictive analytics and churn reduction.
• Foster a culture of high performance within the Tele Sales team, setting clear targets and metrics for daily, weekly, monthly, and quarterly activities.
• Collaborate with the Field Sales Team and Premium Accounts Team to ensure a seamless customer journey and enhance the overall customer experience.
• Report on team performance, offering insights and strategies to the leadership team for continuous improvement.

• Bachelors degree in Business, Marketing, or related field.
• Proven experience in telesales, with a strong background in sales leadership, particularly within a HORECA or similar industry.
• Demonstrated ability to lead and motivate a sales team towards achieving sales targets.
• Proficiency in CRM systems and sales analytics tools.
• Exceptional communication and interpersonal skills, with the ability to engage effectively at all levels of the organization.
• Strategic thinker with a strong analytical mindset.
• CRM Software Proficiency: Ability to utilize customer relationship management (CRM) software effectively. This includes managing leads, tracking sales interactions, analyzing customer data, and generating reports.
• Sales Analytics: Competence in interpreting sales data and analytics to inform strategies, measure performance against sales targets, and identify areas for improvement. This is paramount.
• Telecommunications Technology: Familiarity with tele sales technologies, including auto-dialers, VoIP, and other communication tools that facilitate efficient remote sales operations.
• Knowledge of Sales Techniques: Understanding of various sales techniques tailored to telesales, including cold calling, BANT (Budget, Authority, Need, Timeline) qualification, and consultative selling.
• Digital Marketing: Basic understanding of digital marketing principles to work closely with marketing teams on lead generation strategies and to better understand the customer journey.
• Data Privacy and Security: Awareness of data protection laws and best practices to ensure customer information is handled securely and in compliance with regulations.

• CRM Software Proficiency
• Sales Strategy and Planning
• Data Analysis and Reporting
• Digital Marketing Techniques
• Product and Market Knowledge
• Financial Acumen

• Leadership and Team Management
• Effective Communication
• Problem-Solving and Adaptability
• Empathy and Customer Focus

• Comprehensive health insurance
• Hybrid work schedule
• Annual paid time off
• Annual performance bonus
• Training and development opportunities
• Subsidised Transportation
• Employee Stock Option

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