Electric Vehicle Technical Consultant with German / Dutch
MSX International
- Budapest
- Állandó
- Teljes munkaidő
- Provide information, technical advises and solutions, assess warranty claims to smart retailers, primarily via a ticketing system in retailer's local language
- Manage retailer enquiries via taking ownership of the cases until the final resolution or escalation within the defined lead times
- Liaise with retailer personnel at all levels and ensure clear and correct communication
- Analyse the request and identify the root causes and main technical or diagnostic issues
- Assessment, administration and follow up of retailers' warranty claims and pre-authorizations submitted electronically
- Liaise with smart IT for the system issues resolution in line with the escalation process
- Meet everyone in our team
- Attend our corporate induction
- Be introduced to our Purpose, Vision and Mission
- Learn our Values and Behaviours and embed them into your role
- Be set goals and objectives aligned to the MSX strategy
- Receive full training on warranty and technical claims, getting more and more involved in electric mobility
- You have relevant education in automotive, engineering, or electrical field
- You must be fluent in German / Dutch and advanced in English (any additional language will be a plus)
- You are experienced with electric vehicle platforms, hybrid technology, aftersales, warranty management, IT or process management would be a strong advantage
- You are comfortable dealing with technical documentation and tools
- You have strong root cause investigation and analytical skills
- You have a strong desire to help people and willingness to learn innovative technologies
- Getting it done;
- Proving our words with our actions;
- Creating a better tomorrow for our clients, every single day;
- Fearlessly exploring new roads;
- Delivering on our commitments;
- Being exceptional teammates.
- MSX will secure for you an extensive onboarding program that will allow you to achieve the required qualification to perform on the job in line with the high standards of the OEM.
- Regular training and access to global career opportunities/career progression.
- Modern office situated in Budapest.
- A professional but relaxed working environment, as part of a welcoming and diverse team.
- 40 hours per week
- Indefinite contract
- Monday - Friday
- Hybrid work: Flexible working environment, including work from home days
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance