Front Desk/Call Center Associate

Atlantic Eye Physicians

  • Eatontown, NJ
  • Permanent
  • Full-time
  • 27 days ago
  • Apply easily
Overview:We are seeking a Front Desk/Call Center Associate that is detailed oriented and customer focused to join our dynamic ophthalmology practice. As a valued member of our practice, you will play a vital role in ensuring exceptional patient care and smooth clinic operations. Some travel between our Monmouth County locations may be required.Responsibilities:
  • Extend a warm greeting to patients, ensuring their experience is positive and comfortable.
  • Handle incoming calls with professionalism, taking messages, and providing accurate information as needed.
  • Efficiently manage patient check-ins and check-outs, ensuring a seamless process from start to finish.
  • Coordinate appointment scheduling and confirmations, maintaining accuracy and timeliness.
  • Verify insurance eligibility and update patient information.
  • Collect co-pays and patient payments with precision and courtesy.
  • Utilize our Electronic Health Record (EHR) system effectively to maintain accurate patient records.
  • Obtain referrals and prior authorizations, ensuring timely access to care.
  • Manage confirmation calls and patient recalls supporting continuity of care.
Qualifications:
  • Strong interpersonal skills with a friendly and professional demeanor.
  • Excellent organizational and multitasking abilities, with a keen attention to detail.
  • Proficiency in using computer systems and electronic health records.
  • Prior experience in a medical office or customer service role preferred.
  • Ability to adapt and thrive in a fast-paced environment while maintaining a positive attitude.
  • Knowledge of medical terminology, insurance processes, and scheduling procedures is a plus
  • Bilingual Preferred
Education Requirement:Work Schedule:Flexibility is key, with occasional availability required on weekends and evenings.About Us:At Atlantic Eye Physicians, we're not just a team; we're a family dedicated to excellence in eye care. As a leading provider of comprehensive eye health services, we pride ourselves on our commitment to patient-centered care and professional development.Why Choose Atlantic Eye Physicians?Compassionate Care: We prioritize patient well-being and lasting relationships.Leading Technology: Work with cutting-edge equipment and innovative treatments.Team Collaboration: Join a supportive team of professionals from diverse backgrounds.Continuous Development: Grow your skills with ongoing training and career advancement opportunities.Company Benefits:Competitive salary to match experience and contributions401(K) retirement savings plan with employer matchComprehensive medical, vision, and dental insurance plansPaid holidays and vacation daysEmployee DiscountsProfessional development and career advancement opportunities

Betterteam