Fire & Security Service Engineer
Marlowe Fire & Security
- Newcastle
- £28,000-60,000 per year
- Permanent
- Full-time
- Maintain Fire & Security Systems in your assigned area.
- Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
- Plan and respond to routine and re-active call visits in your area.
- Maintain effective communication with customers when planning site visits.
- Maintain your stock levels with support from the Stores team.
- Attend training sessions as and when required.
- Attend Engineering team meetings as and when required.
- Identify any personal training and development needs to help you provide the best possible customer service.
- A technical background in the electrical / electronic industry.
- Good all-round knowledge of Fire and Security Systems.
- Experience of front-line customer contact preferred.
- Excellent organisational skills.
- A professional and presentable demeanor, always.
- The ability to deliver exceptional customer service.
- ACE – Attitude, Commitment & Effort - the key to progression.
- Basic Salary - Subject to grading & experience - £28,000-£37,000
- Competitive & Uncapped Commission, Overtime & Travel Time. Take-home Earnings Circa £50,000-55,000. Please enquire about our commission schemes.
- Company Vehicle & Fuel Card
- Company Tablet and Mobile Phone
- Royal London Pension Scheme
- Life Assurance x4 Basic Salary
- Employee Recognition Scheme
- Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
- Paid Holidays and Bank Holidays
- Holidays increasing after each year of service up to 25 days.
- Birthday Holiday
- Mental Health Support Scheme
- Long Service Award (increments of 5 years)
- Access to continued training at the Marlowe Academy
- Development & Progression opportunities
- 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.