IT Operations Support
Teracloud ApS
- København
- Permanent
- Fuldtid
Extend comprehensive support to end users worldwide, addressing a range of issues encompassing computers, applications, systems, devices, access, and hardware. Whether it's reinstalling Windows, swapping hard drives, or upgrading computer hardware, you'll be the one in charge.
Tackle technical problems by identifying, researching, and resolving them with the assistance of our vast knowledge pool shared amongst your team members. Be it responding to telephone, email, or online requests, you'll ensure a quick turnaround for technical assistance. From assisting someone in connecting a screen projector before a crucial sales pitch to determining the optimal driver for a custom device acquired for a specific project application, no challenge is too big.
Thoroughly document, track, and monitor problems utilizing relevant systems and tools.
Collaborate with other teams or specialists to effectively resolve any lingering issues.Furthermore, you may take charge of resolving escalated issues of greater complexity. If, for instance, Linux isn't quite your forte, you'll serve as the bridge between the current issue and other support specialists equipped with more specialized knowledge.Your Skill Set Encompasses:
- Proficiency with the Microsoft 365 suite of products
- Familiarity with tracking issues in JIRA, Azure Dev Ops, or similar tracking tools
- Background in technical infrastructure support
- Experience with day-to-day user interaction
- Ability to effectively communicate technical details to individuals across the knowledge spectrum, from users with minimal IT experience to seasoned kernel developers
- 5 additional vacation days (ferie-fridage)
- Company-paid pension plan with health insurance coverage
- Extra parental leave pay, supplementing the governmental requirements
- Vibrant team with regular social events, including summer and winter parties
- Free and unlimited access to coffee, tea, snacks, and fully stocked office kitchen
- Daily lunch, biweekly breakfasts, and Friday Bar