1st Line Support Analyst - City of London

Michael Page

  • London
  • £22,000 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Our client is seeking an entry-level Support Analyst for their Technology department within the professional services industry, based in Canary Wharf. The successful candidate will utilise their skills to provide excellent technical support and contribute to their technology solutions.1st Line Support Analyst - City of London
  • Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
  • Maintain service desk platform including its development
  • Resolve desktop problems liaising with users where necessary. Provide support and maintenance for applications on PCs, Macs and iOS including deployment.
  • To have experience in maintaining networking typologies and Windows 10/11 operating system.
  • Provide agile working support (Laptop/Surface Pro/iOS) including Intune enrolment and Apple iOS Software.
  • Ensure that software implementation follows change control guidelines, procedures, and methodology.
  • Deal with common network connectivity issues (Microsoft Server, Azure, Active Directory, CISCO environment).
  • To liaise with the group facilities team to carry out office renovations and user moves and changes.
  • Set up and configuration of meeting rooms and occasional assistance with audio/visual presentations.
Opportunity to work on a dynamic team |Working in a flexible environment and grow professionally1st Line Support Analyst - City of LondonThe successful candidate will need to have experience in the following areas:
  • Strong interpersonal, presentation and customer service skills
  • At least two years working in a PC based environment.
  • Candidate must have proven experience in maintaining and supporting mainstream software products such as Windows 10 and Office 365.
  • An understanding of CISCO routed network topology would be an advantage.
  • Knowledge of Ivanti Endpoint Manager and Microsoft Intune a distinct advantage.
  • Must be self-sufficient, highly motivated, methodical and have an inquisitive mind.
  • Educated to A level or equivalent with the ability to communicate effectively with both technical and non-technical personnel.
  • The analyst will be supporting a large and varied user base. We require a bright and intuitive individual who has good all-round skills and who wishes to be involved in a fast-paced environment.
Our client is a professional services organisation that operates a variety of projects primarily in London/Canary Wharf.1st Line Support Analyst - City of LondonBenefits and Salary:
  • An estimated salary range of £22,000 to £32,000 per annum.
  • Generous pension and insurance plans.
  • 25 days holiday
  • Flex scheme
  • Personalised career development plans
  • Health benefits, subsidised gym membership, store discounts and family leave.
  • A vibrant company culture that values innovation and teamwork.
  • Opportunity to work in the bustling heart of Canary Wharf.
We encourage those who meet the above criteria to apply for this exciting opportunity in the property in IT industry.

Michael Page