Project Manager, Sales and Service, Digital Delivery

Korn Ferry

  • USA
  • Permanent
  • Full-time
  • 13 days ago
About UsKorn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions:
  • Organizational Strategy
  • Assessment and Succession
  • Talent Acquisition
  • Leadership Development
  • Total Rewards
Job descriptionOPPORTUNITY TO ENHANCE YOUR CAREER - It's about exceeding your potential.The Project Manager partners with leaders in sales and human resources consulting to ensure that a project is planned and executed in a manner that meets client and internal expectations. This key role generally involves delivering complex, often multi-solution KF Digital engagements and professional services to a wide variety of global clients. The ideal candidate will have project management experience in the Leadership Development arena.KEY RESPONSIBILITIES
  • Primary responsibilities will be to provide program and project management for global, transformation initiatives that support effective delivery of Sales & Service solutions, to clients
  • Ensure customer satisfaction and professional client interactions through seamless delivery of Korn Ferry Sales & Service solutions to clients
  • Manage the execution of large-scale projects, which may include multiple work-streams; stakeholder management for internal and external project team
  • End-to-end project lifecycle from initiation and setup, entry of delivery data into internal systems, handoff of delivery data to other functions, execution to invoicing, financial tracking, and closing out when complete
  • Create project plan, lead project team in the monitoring of costs, schedule, and performance of component projects, while working to ensure overall success of the program
  • Manage project financials including monitoring the budget, billing process, time and expenses, invoicing
  • Communicate with key stakeholders on the project status regarding forecast, completion rates, variances, billings and backlog on projects
  • Serve as primary point of contact for client information, updates, delivery, issue resolution and data tracking
  • Schedule and coordinate internal and external meetings that balance consensus building with decision-making; document and communicate outcomes/actions
  • Be responsible for managing the project scope and client expectations
  • Discuss scope implications for design when required
  • Assist internal teams during the sales cycle to scope the delivery aspects of projects
  • Provide project work direction for the project delivery team
  • Work with Sales to identify and capitalize on opportunities to expand business
  • Provide quality assurance oversight for project
  • Other duties as assigned
PROFESSIONAL EXPERIENCE / QUALIFICATIONS
  • 5-7 years of experience in project or account management with an understanding of business and effective management practices
  • Minimum of three years demonstrated experience successfully managing large, complex projects. Experience with project management in Saas or emerging tech environments preferred
  • Advanced proficiency in MS Word, Excel, Outlook and PowerPoint with the ability to learn challenging internal software programs. Experience with MS Project and/or SAP is a plus
  • Ideal candidate has experience in working in training or consulting firm whose focus is people performance improvement
  • High detail orientation with the ability to see the big picture
  • Strong critical thinking and creative problem-solving skills
  • Ability to anticipate problems and identify alternative solutions
  • Excellent interpersonal skills to build relationships with cross-functional and remote teams, at all levels of the organization, both internally and with clients
  • Excellent organizational and follow-through skills; able to prioritize and manage many simultaneous tasks and priorities
  • Ability to influence people and resources to ensure timely completion of tasks that meet quality standards
  • Willingness to adhere to established processes while keeping an eye for opportunities to improve or develop processes, structures, and systems
  • Business skills and aptitudes necessary to accurately manage project budget, monitor expenses, and ensure accurate invoicing
  • Comfort in working with people from diverse backgrounds [race, gender, orientation, cultural, etc.]
EDUCATION
  • Bachelor's degree in a related field
Internal Mobility at Korn FerryIf you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.Korn Ferry is an Equal Employment Opportunity/AffirmativeAction Employer - Minority/Female/Disability/ Veteran.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.

Korn Ferry