Advisor, Learning & Development

White & Case

Manila City, Metro Manila
Permanent
Full-time

1 month ago

Firm SummaryWhite & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.It’s not just about our global network of offices and shared services centers; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people.Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.Position SummaryThe Learning and Development Advisor is responsible for providing support in the development and execution of a learning and development initiatives that meets the most critical needs of the organization. The role requires significant collaboration with Center of Expertise (CoE) and Aligned HR Operations in managing training events and administering them in the Firm’s Learning Management Systems (LMS)Our Functional AreaTrusted advisor or career coach, project manager or strategist, recruitment administrator, talent expert or experienced generalist? As part of our global People (Advisory) team, you can expect to utilize and develop your skills across every aspect of human resources and talent management.Whilst traditional HR tasks are an important component of our work, we also apply this practical knowledge to high-level strategic initiatives that deliver on our employer value proposition to best enable and grow our business. We lead and manage significant projects to attract, retain and engage the best people, and we are recognized for our ability to get the job done.We’re proud of our high performance work ethic, as well as the central role that we play in fostering an inclusive and collaborative culture. Through extensive contact with partners and business services leaders, we are trusted to offer advice and implement changes that help our teams perform at the highest level and deliver outstanding client service. Working with us will enable you to become a great professional, and develop a uniquely broad range of experience to draw on throughout your career.Duties and Accountabilities1To perform this job successfully, an individual must be able to perform each essential duties listed below. These requirements listed below are representative of knowledge, skill and ability required for the position.

Serve as a subject matter expert in understanding all aspects of the training administration and other L&D-related services that are offered to the wider L&D team, vendors, and employees of the Firm. Handles complex and highly sensitive learning events that are time sensitive and requires deeper understanding of the process such as:
Escalation point around training administration that requires thorough research, coordinate with vendors, COEs and SMEs when necessary to provide sound recommendation to employees, and act as POC of their designated region should there be any business disruptions
Builds reports and dashboards used to measure team capacity and capability as well as end user adaptability to the process.
Serve as support in process training of new hires, upskilling of existing team members, and initiate process improvement aligned to global standards
Represent the team on process improvement meetings and actively participate in stakeholder meetings for various L&D projects and initiatives
Effectively manage the team’s mailboxes and the Case Management Tool, assist HROD L&D Manager in triaging and assigning simple to complex cases to team members based on their skillset and experience
Lead and organize the team in functional testing for configuration changes, system upgrades/enhancements, and patches.
Keep track of Work Instructions updates, ensuring each are reviewed by the process owners on a quarterly basis

QualificationsQualifications

Bachelor's/College Degree
Minimum of 3 to 5 years’ experience related to the role
Customer Service skills required for the position
Excellent communication skills – written and verbal – and ability to work at all levels
Knowledge of MS Office tools used for analysis and presentation of data, specifically Word, Excel, PowerPoint, MS Access and MS Visio.
Amenable to work in rotating shifts (APAC, EMEA and Americas time zones), Hybrid set-up

Essential Job Requirements

3 to 5 years of HR Administration work experience gained from working in an HR environment
3 to 5 years of BPO / HR Shared Services work experience in either HR Operations and HR Systems role particular to learning management systems (LMS), from a multinational, blue-chip, professional, or financial services organization
Experience in using case management systems (ServiceNow)
Experience in using HR/ learning management systems (LMS)
Demonstrated ability to learn new functional concepts quickly and work with minimal supervision
Demonstrated ability to handle and maintain confidential and sensitive information
Ability to collaborate and actively contribute to a strong team environment, yet able to work independently and take ownership of tasks
Client-focused attitude. Experience providing client service to internal and external clients
Ability to successfully manage multiple responsibilities with competing priorities and strict deadlines. Must have the ability to re-prioritize work as required
Ability to communicate effectively at all levels within the firm
Strong attention to detail

Location & ReportingThis role is based in Manila and reports to the HROD Manager1The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

White & Case

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