Sr Mgr, Service Excellence
Carrier
- Galeana, N.L. Santa Catarina, N.L.
- Permanente
- Tiempo completo
This position is for a senior professional with deep knowledge and highly developed technical expertise in Program Management, who leads medium-sized programs. Develops program plans, schedules, and budgets. Supports strategic planning efforts, solutions for program problems, contract negotiations, and manages important vendors.Job Description· Leads medium size programs to ensure adherence to program plans, schedules and budgets for programs under his/her responsibility and recommends appropriate adjustments.· Manages important vendors and develops milestones, program plans, schedules and budgets for programs.· Consolidates and presents plans and progress reports.· Prepares and presents value-stream strategy, progress, and results.· Supports annual strategic planning efforts for the business.· Guides continuous improvement initiatives to optimize efficiency and quality.· Identifies and reacts to program problems and supports solutions, such as allocation of resources and changing contractual specifications.· Supports the development of new business growth strategies.· Coordinates responses to customer action items.· Supervises the appropriate use of all resources allocated to the program to ensure efficient use of resources.· Participates in and leads the negotiation of contracts and contractual changes, including coordinating preparation of proposals, business plans, proposal work statements, operational budgets, specifications, and financial conditions of contracts to ensure legal compliance and to protect the organization's interests.Minimum Requirements
Requires advanced to expert knowledge obtained through advanced education, combined with experience
Substantial knowledge of Carrier organization, programs or systems to make enhancements within job area
University Degree or equivalent
A minimum of 10 years prior relevant experience
OR
An advanced degree in a related field and a minimum of 5 years experienceCarrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Job Applicant's Privacy Notice:Click on this to read the Job Applicant's Privacy Notice