General Manager
Panchero's Mexican Grill
- Cedar Rapids, IA
- Permanent
- Full-time
- Achieves human resources objectives by; hiring, training, supervising and evaluating all restaurant personnel; scheduling and monitoring attendance of staff; planning and reviewing compensation of staff; enforcing policies and procedures fairly and consistently in a non-discriminatory manner
- Achieves operational objectives by; implementing production, productivity, quality and customer service standards; identifying and resolving problems; maintaining and repairing equipment and facilities to company standards
- Achieves financial objectives by; forecasting and analyzing labor needs, scheduling to meet customer demand and satisfy productivity standards; forecasting and analyzing sales trends, ordering and receiving food & paper products to meet sales estimates; monitoring expenditures in the restaurant to meet limits set by the company; handling all company funds within the restaurant, following and enforcing all cash handling policies and procedures
- Handles customer complaints and resolves to the customer's satisfaction
- Supervises a staff of 3 to 10 employees each shift. Assigns tasks and monitors completion in a timely manner
- Monitors quality of prep and menu items to ensure compliance with established standards
- Monitors safety and sanitation practices and ensures compliance with established standards
- Takes the lead in exhibiting friendly, helpful customer service for all employees to follow
- Monitors customer traffic and makes adjustments to decrease waiting times as needed
- Ensures that proper portion controls are in place and being utilized by all employees
- Ensures that all customers are properly charged for menu items and extras
- Ensures that appropriate levels of food and supplies are stocked on the line so that freshness of product and speed of service is maintained
- Inspects all food product storage units each shift to ensure that proper temperatures and conditions are maintained, food is covered, labeled and dated
- Oversees the cleaning and maintenance of all prep areas, dining room, restrooms, customer service and beverage areas to exceed all sanitation standards
- Actively markets restaurant within the neighborhood and community to increase awareness of the brand
- Completes all daily, weekly and monthly paperwork and reports as required by the owner and franchisor. Communicates these results in a timely manner to all parties
- Maintains a clean and well groomed professional appearance at all times
- Be able to read or understand the communication of documents such as operating manuals, procedure manuals and employee handbooks written in English. Must be able to understand & speak fluently in English.
- Follows all safety policies and procedures
- Follows all sanitation policies and procedures
- Follows and enforces all operational checklists on a daily basis
- Displays team building skills and always handles all assignments with a positive and enthusiastic attitude
- Ability to work with customers in a fast paced environment
- Ability to positively lead and supervise others
- Ability to achieve company objectives with a minimum of daily supervision
- Bending, stooping, reaching, twisting, lifting, pushing, pulling & moving items
- Requires the ability to move around the restaurant
- Requires the ability to lift up to 40 lbs. without assistance
- Moving and standing
- Requires the ability to move and stand for long periods of time
- Health insurance
- Paid time off