Technical Support (Cebu - Work Onsite)
RealPage
- Cebu City, Cebu
- Permanent
- Full-time
- Deliver customer centric care via phone, chat or email interactions with customers that drives customer satisfaction.
- Leverage understanding of the industry, customer’s portfolio of products, and their business processes to deliver a personalized experience with every customer interaction.
- Document customer interactions through the ticket management system.
- Establish relationships and trust with customers during interactions.
- Provide basic training to customers that may require a how-to session and walkthrough.
- Troubleshoot integrated products with customers to isolate issues to root cause.
- Manage situations that require real-time solutions and setting clear expectations on resolution plans.
- Provide high levels of customer satisfaction measured by customer satisfaction and efficiency metrics.
- Document product knowledge solutions when applicable.
- Learn and become proficient on one or more RealPage products by gaining “Skills Certification” in assigned product support areas and more as career progresses.
- Perform additional duties as required.
- 2 years of customer service experience.
- Strong technical and troubleshooting skills (PCs and Internet computing).
- Strong verbal, written and interpersonal communication skills.
- Experience using MS Office applications (Word, Outlook, PowerPoint, and Excel).
- Operate during assigned shift determined upon hire based on business need.
- Ability to work a flexible schedule, occasional overtime may be requested.
- Minimum of 30 wpm typing skills.
- Previous call center experience.
- Ability to troubleshoot hardware.
- Understanding of networking (routers, networks, etc.).
- Experience in housing industry, property management or real estate.
- Fluency in Spanish.
Customer Service: IntermediateBehaviors : Functional Expert: Considered a thought leader on a subject
Innovative: Consistently introduces new ideas and demonstrates original thinking
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellEducation : BachelorsExperience : 0 years: Ability to troubleshoot hardware.
0 years: Understanding of networking (routers, networks, etc.).
0 years: Strong technical and troubleshooting skills (PCs and Internet computing).
2 years: Technical customer service experience