IT & Systems Administrator

New World Trading Company

  • Warrington, Cheshire
  • £26,000-28,000 per year
  • Permanent
  • Full-time
  • 1 month ago
The New World Trading are looking for an IT & Systems Administrator!As an IT & Systems Administrator, your primary role is to provide technical assistance and support to end-users within an organisation. Your responsibilities will revolve around resolving hardware and software issues, maintaining IT business systems, as well as implementing and supporting both local area networks (LANs) and wide area networks (WANs) to ensure efficient and secure communication between devices and systems. This role requires travel to sites throughout the UK and is a hybrid working role with 2-3 working days in our Warrington office per week. As an IT & Systems Administrator you will be expected to work one in four Saturdays, providing support for the business at key times.Job Summary: The IT & Systems Administrators are responsible for diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and business systems. This position provides end-user support, responds to IT-related queries, and ensures that all IT equipment and systems are functioning efficiently. The IT & Systems Administrators must possess strong technical knowledge, excellent communication skills, and the ability to work both independently and as part of a team.Duties and Responsibilities: * Provide technical support to end-users:
  • Provide first and second line support for all business systems and IT related issues for both our head office and site based teams
  • Diagnose and resolve hardware, software, business systems and network-related issues in a timely manner.
  • Assist with the setup and configuration of computers, printers, and other hardware peripherals.
  • Business Systems
  • Support a pipeline of changes and updates for the EPOS system (Zonal)
  • Develop and maintain an Order & Pay platform to support the business
  • Maintain supplier catalogues and price list changes
  • Support the stock management process
  • Complete liquor recipe building alongside new menu campaigns
  • Maintenance of all business systems, including customer feedback, employee training and engagement, property maintenance and reservations
  • Ensure that routine website maintenance is completed, including the management of new menus and allergens
  • User account management:
  • Manage user accounts, permissions, and access controls.
  • Reset passwords and assist with account-related issues.
  • Network support:
  • Implement and support local area networks (LANs) and wide area networks (WANs).
  • Configure and maintain network devices, including routers, switches, firewalls, and wireless access points.
  • Monitor network performance and troubleshoot connectivity issues.
  • Maintain documentation:
  • Document and update IT procedures, system configurations, and troubleshooting steps.
  • Keep track of hardware and software inventory.
  • Provide training and guidance:
  • Offer basic training to end-users on hardware and software usage.
  • Educate users on best practices for data security and IT-related policies.
  • Collaborate with the IT team:
  • Work with other IT staff to resolve complex technical issues.
  • Participate in team meetings and contribute to IT projects.
Requirements:
  • Experience as a IT & Systems Administrator or similar role.
  • Knowledge of computer hardware, software, and operating systems.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal abilities.
  • Customer-oriented and patient when dealing with end-users.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Certifications such as Cisco Certified Network Associate (CCNA, CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.
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New World Trading Company