IVR Spanish Automation/Manual Tester

Sutherland

  • Uppal, Telangana
  • Temporary
  • Full-time
  • 13 days ago
  • Extensive Automation + Manual Testing Experience of 5+ Years in testing IVR applications with Spanish Language skill and able to perform both Speech and Text validations of IVR prompts.
  • Must have 5+ Years of automation scripting experience with IVR automation tools like Hammer Call Master/Cyara.
  • Need experience in understanding Spanish requirement changes in Design documents like VUI flow & Lucid charts.
  • Must be able to write test cases for each Spanish call flow and perform self-review before sending for Product Owner approval.
  • Must have experience in tracking all Spanish related changes that are needed to be gathered for automation backlog.
  • Must have Experience in analyzing and monitoring IVR call logs results, identify Spanish verbiage mismatches in the call flow, understand services call payloads, work with backend systems for issues and find the root cause to ensure end-end validation.
  • Must have IVR manual testing experience in validating Spanish call flows using softphone /desktop phones tools like Avaya One-X, Cisco, Genesys...etc.
  • Must have Experience in Contact Center technologies, CTI and Agent systems testing, understanding of call flows through call traversal and routing logic and data that drives testing call routing technologies.
  • Must have Experience working in SQL (Preferably Oracle) for test data creation, management, and validations.
  • Experience in Telecom domain/sector is preferred.
  • Understanding business requirements, acceptance criteria, traceability for the test cases creation and execution to ensure end-end test coverage.
  • Experience working in Agile/Scrum, Kanban, and Waterfall methodologies.
  • Knowledge on Project Management Tools like JIRA, Iobeya...etc.
  • Experience working in different Test Management, Defect Management tools like HP-ALM, qTest, Zephyr, JIRA, and Bugzilla...etc.
  • Experience working in collaboration with other teams regarding test data, testing queries, sort the server/API issues and get the work done.
  • Ability to complete projects deliverables within set timelines and quality standards.
  • Experience working in Onshore/Offshore model and work closely with client.
  • Excellent Communication and Analytical skills.
GOOD TO HAVE:
  • Good to have experience in IVR Outbound call flows testing.
  • Knowledge in testing APIs and their front-end integrations using API Tools like Postman, Insomnia and ARC...etc.
Experience in handling a team as a lead, prepare process documentations & maintain JIRA backlog boards, productivity reports, Weekly status reports, Monthly business reports …etcJob Description:MUST HAVE:
  • Extensive Automation + Manual Testing Experience of 5+ Years in testing IVR applications with Spanish Language skill and able to perform both Speech and Text validations of IVR prompts.
  • Must have 5+ Years of automation scripting experience with IVR automation tools like Hammer Call Master/Cyara.
  • Need experience in understanding Spanish requirement changes in Design documents like VUI flow & Lucid charts.
  • Must be able to write test cases for each Spanish call flow and perform self-review before sending for Product Owner approval.
  • Must have experience in tracking all Spanish related changes that are needed to be gathered for automation backlog.
  • Must have Experience in analyzing and monitoring IVR call logs results, identify Spanish verbiage mismatches in the call flow, understand services call payloads, work with backend systems for issues and find the root cause to ensure end-end validation.
  • Must have IVR manual testing experience in validating Spanish call flows using softphone /desktop phones tools like Avaya One-X, Cisco, Genesys...etc.
  • Must have Experience in Contact Center technologies, CTI and Agent systems testing, understanding of call flows through call traversal and routing logic and data that drives testing call routing technologies.
  • Must have Experience working in SQL (Preferably Oracle) for test data creation, management, and validations.
  • Experience in Telecom domain/sector is preferred.
  • Understanding business requirements, acceptance criteria, traceability for the test cases creation and execution to ensure end-end test coverage.
  • Experience working in Agile/Scrum, Kanban, and Waterfall methodologies.
  • Knowledge on Project Management Tools like JIRA, Iobeya...etc.
  • Experience working in different Test Management, Defect Management tools like HP-ALM, qTest, Zephyr, JIRA, and Bugzilla...etc.
  • Experience working in collaboration with other teams regarding test data, testing queries, sort the server/API issues and get the work done.
  • Ability to complete projects deliverables within set timelines and quality standards.
  • Experience working in Onshore/Offshore model and work closely with client.
  • Excellent Communication and Analytical skills.
GOOD TO HAVE:
  • Good to have experience in IVR Outbound call flows testing.
  • Knowledge in testing APIs and their front-end integrations using API Tools like Postman, Insomnia and ARC...etc.
Experience in handling a team as a lead, prepare process documentations & maintain JIRA backlog boards, productivity reports, Weekly status reports, Monthly business reports …etcQualifications:MUST HAVE:
  • Extensive Automation + Manual Testing Experience of 5+ Years in testing IVR applications with Spanish Language skill and able to perform both Speech and Text validations of IVR prompts.
  • Must have 5+ Years of automation scripting experience with IVR automation tools like Hammer Call Master/Cyara.
  • Need experience in understanding Spanish requirement changes in Design documents like VUI flow & Lucid charts.
  • Must be able to write test cases for each Spanish call flow and perform self-review before sending for Product Owner approval.
  • Must have experience in tracking all Spanish related changes that are needed to be gathered for automation backlog.
  • Must have Experience in analyzing and monitoring IVR call logs results, identify Spanish verbiage mismatches in the call flow, understand services call payloads, work with backend systems for issues and find the root cause to ensure end-end validation.
  • Must have IVR manual testing experience in validating Spanish call flows using softphone /desktop phones tools like Avaya One-X, Cisco, Genesys...etc.
  • Must have Experience in Contact Center technologies, CTI and Agent systems testing, understanding of call flows through call traversal and routing logic and data that drives testing call routing technologies.
  • Must have Experience working in SQL (Preferably Oracle) for test data creation, management, and validations.
  • Experience in Telecom domain/sector is preferred.
  • Understanding business requirements, acceptance criteria, traceability for the test cases creation and execution to ensure end-end test coverage.
  • Experience working in Agile/Scrum, Kanban, and Waterfall methodologies.
  • Knowledge on Project Management Tools like JIRA, Iobeya...etc.
  • Experience working in different Test Management, Defect Management tools like HP-ALM, qTest, Zephyr, JIRA, and Bugzilla...etc.
  • Experience working in collaboration with other teams regarding test data, testing queries, sort the server/API issues and get the work done.
  • Ability to complete projects deliverables within set timelines and quality standards.
  • Experience working in Onshore/Offshore model and work closely with client.
  • Excellent Communication and Analytical skills.
GOOD TO HAVE:
  • Good to have experience in IVR Outbound call flows testing.
  • Knowledge in testing APIs and their front-end integrations using API Tools like Postman, Insomnia and ARC...etc.
Experience in handling a team as a lead, prepare process documentations & maintain JIRA backlog boards, productivity reports, Weekly status reports, Monthly business reports …etcAdditional Information:All your information will be kept confidential according to EEO guidelines.Career PathWork at HomeShare this jobInterested in this job?Save JobCreate As AlertSimilar Opportunities:SCHEMA MARKUP ( This text will only show on the editor. )Our Commitment
Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. It is our policy to engage in personnel decisions, including those related to recruitment and hiring, and to administer our personnel policies without regard to race, color, religion, creed, age, gender or sex (including pregnancy), national origin or ancestry, disability, veteran's status, genetic information, or any other legally protected characteristic. There is no place for disrespect for cultural differences or insensitive stereotypes. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

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