Customer Service Representative - Newport Shropshire
HSBC
- Newport, Shropshire
- £23,205 per year
- Permanent
- Full-time
- Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures
- Process a wide range of transactions, whilst maintaining a high degree of accuracy
- Have excellent attention to detail
- Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms
- Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers
- Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
- The ability to take ownership of customer enquiries through to resolution - you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service
- Be resilient to a continuous changing environment
- Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
- Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts
- A market-leading employer Pension contribution
- BUPA Healthcare
- Life Assurance, equivalent to four times your annual salary
- Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
- Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate
Telephone: +44 207 832 8500