Customer Service Specialist
Sherwin-Williams
- Sheffield
- Permanent
- Full-time
- Places customers sales orders in a timely fashion
- Receives and handles complex customer needs regarding the organization's products and services,
- Responds to a wide scope of inquiries and/or complaints liaising with the necessary departments where relevant.
- Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
- Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
- Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders.
- Customer service experience resolving customer concerns and providing excellent customer service
- Experience developing correspondence and communications
- Experience applying department policies and procedures to different situations
- ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications are desirable
- Experience of producing export documentation and knowledge of the export process and incoterms
- Language skills desirable - French as well as English
- Work life balance
- Competitive compensation programme
- Company contributed pension scheme
- Career growth opportunities in a truly international environment
- Innovation leaders in the protective coatings industry
- Sherwin Academy offers continuous training programmes for all seniority levels
- Attractive wellbeing, mental health, women & inclusion and ID&E programmes