Healthcare Enrollment Specialist (Remote)

• Guide clients through the healthcare enrollment process.
• Provide detailed explanations of available benefit plans and options.
• Assist clients in selecting appropriate healthcare coverage based on their needs.

• Maintain clear and effective communication with clients via phone, email, and virtual platforms.
• Address client inquiries, concerns, and provide timely and accurate information.

• Ensure accurate and complete documentation of client information.
• Record client interactions and update relevant databases.

• Utilize bilingual skills in Spanish to assist Spanish-speaking clients effectively.
• Translate and explain healthcare-related information to clients.

• Stay informed about healthcare regulations and enrollment guidelines.
• Ensure compliance with industry standards and organizational policies.

• Identify and resolve issues related to the enrollment process promptly.
• Collaborate with internal teams to address complex client concerns.

• Previous experience in healthcare enrollment or a related field is required.
• Strong customer service and interpersonal skills.
• Bilingual proficiency in English and Spanish is a plus.
• Excellent communication and active listening skills.
• Ability to work independently and remotely.
• Detail-oriented with strong organizational skills.

• Competitive compensation.
• Opportunities for career advancement.
• Comprehensive training and ongoing professional development.
• Temporary-to-permanent position for the right candidate.

Morgan Stephens