IT Technician

• Proven experience as IT Technician or related position.
• Excellent diagnostic and problem-solving skills.
• In-depth understanding of computer systems (hardware/software), networks, etc.
• Excellent knowledge of internet security and data privacy principles.
• Degree in Computer Science, engineering, or relevant field; certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional).

• Strong communication skills and the ability to present complex information to non-technical colleagues.
• Good time management skills and the ability to prioritize work.
• Attention to detail and high level of accuracy.

• Install, configure, and maintain personal computers, file servers, ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
• Maintain and update documentation of procedures and configurations.
• Manage software installations and ensure systems are up-to-date and secure.
• Provide technical support to users and train non-technical workers on the business's IT systems which includes access systems, time and attendance as well as CCTV.
• Assist with the configuration and deployment of new and refurbished workstations, peripherals, and software.
• Manage daily backup and recovery protocols, ensuring all required file systems and system data are successfully backed up to appropriate media.
• Ensure security through access controls, backups, and firewalls.

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