Internet/BDC Manager

• Maintain a high level of accountability for the process to ensure maximum efficiency
• Ensure the dealership meets its goals for unit sales, gross profit margins, and profit margins for the used vehicle sales department
• Establish and maintain all managerial tools necessary to achieve strong and consistent profitability, i.e. budgets, projections, forecasts, advertising programs, inventory, personnel management, training programs and sales meetings
• Apply leadership skills to enable all employees to achieve the most success they can in a positive environment of team work
• Lead the department to develop the best customer service possible
• Maintain a high Customer Satisfaction Index (CSI)
• Strengthen and enhance dealership’s position in the community
• Monitoring and evaluating Inbound and Outbound sales BDC performance, providing learning or coaching opportunities, and taking corrective action, if necessary
• Maintains discretion and confidentiality in all areas pertaining to system security, customers data, and proprietary information
• Ensuring our sales associates understand and comply with all call center objectives, performance standards, and policies
• Able to drive team performance to achieve department and individual metrics
• Conduct meetings with agents in a team or one-on-one online atmosphere
• Answering sales associates questions regarding best practices or difficult calls
• Expected to acquire detailed knowledge of Automotive scheduling systems and in-house software
• Ability to work independently as well as an active participant in a team
• Ability to multitask and remain calm under pressure, especially during peak times
• Manage our team to drive appointments from Web Leads and Incoming Sales calls during peak times
• Offers new ideas and suggestions for improvement
• Understands and embraces the business and call center operations strategic direction
• Commitment to performance excellence
• Is organized and passionate about their impact on the Company

• Strong leadership and organizational skills evidenced by history of stable and long term career success
• Knowledge and understanding of auto maker financial statements and how they are used to actively manage dealership operations
• Working knowledge of federal, state, and local regulatory environment for auto dealerships
• Satisfactory background check, drug test, driving record, and insurability
• Familiarity with DMS systems is a plus
• Proven track record of meeting or exceeding set performance standards
• Self-motivated and desire to achieve results
• Strong communication skills & ability to build relationships with other Team Managers and agents
• Strong organization and time management skills

• Paid Time Off
• Paid Holidays
• Direct Deposit for Pay Checks
• Group Health Plan
• Voluntary Insurance Plans
• 401 (k) Plan with Employer Match

Cecil Atkission Motors - Burnet