Bank Branch Manager Job at Wetland Microfinance Bank Limited
- Warri, Delta State
- Permanent
- Full-time
Job Location: Warri, Delta
Employment Type: Full-timeJob Summary
- As the bank branch manager, you will be responsible for the overall performance of your assigned branch.
- This includes managing staff, ensuring excellent customer service, achieving sales targets, and adhering to all banking regulations and policies.
Staff Management:
- Recruit, train, and supervise branch staff.
- Set performance targets and conduct regular performance evaluations.
- Provide coaching and mentorship to staff to enhance their skills and performance.
- Schedule staff shifts and ensure adequate coverage during business hours.
- Ensure that customers receive excellent service at all times.
- Handle customer inquiries, complaints, and escalations in a timely and professional manner.
- Foster a customer-centric culture among branch staff.
- Implement initiatives to enhance customer satisfaction and loyalty.
- Oversee daily branch operations, including cash management, account opening/closing, and transaction processing.
- Ensure compliance with all banking regulations, policies, and procedures.
- Implement security measures to protect the branch against fraud and theft.
- Monitor branch performance metrics and take corrective actions as needed.
- Develop and implement strategies to achieve branch sales targets.
- Promote bank products and services to existing and potential customers.
- Identify opportunities for cross-selling and upselling.
- Build relationships with local businesses and community organizations to attract new customers.
- Assess and mitigate risks related to lending, operations, and compliance.
- Monitor and report on key risk indicators.
- Ensure that all lending activities comply with regulatory requirements and bank policies.
- Conduct regular audits and reviews to identify areas for improvement.
- Manage branch budgets and expenses.
- Monitor revenue and expenses to ensure profitability.
- Analyze financial reports and make recommendations for improving branch performance.
- Implement cost-saving initiatives without compromising service quality.
- Bachelor's Degree in Business Administration, Finance, or related field (Master's degree preferred).
- Previous experience in banking or financial services, with at least 3-5 years in a supervisory or managerial role.
- Proven track record of achieving sales targets and driving business growth.
- Analytical and problem-solving skills.
- In-depth knowledge of banking regulations, policies, and procedures.
- Strong leadership and communication skills.
- Excellent interpersonal skills and ability to build rapport with customers and staff.
- Proficiency in Microsoft Office and banking software.
- Must be willing to work flexible hours, including evenings and weekends.
- Ability to travel occasionally for training or meetings.
- Certification or licensing may be required, depending on local regulations.
Interested and qualified candidates should send their CV to: using "Bank Branch Manager Application - [Their Name]" as the subject of the mail.
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