IT Operations Senior Systems Engineer- Wael Tewfik
Tripadvisor
- Dublin
- Permanent
- Full-time
- First-tier support for production issues on a broad range of systems. Some new and shiny, some old and brittle, but all equally important.
- Track, troubleshoot, and document production issues. Provide root cause analysis, working closely with other operations teams as needed.
- Participate in on-call rotation. We dislike pagers, too. Help us make it better!
- Help identify and address technical debt by making process and procedure improvements and updating coding in systems and tools.
- Help drive the team's roadmap, plan out your projects, provide effort estimates, and manage the execution of the project.
- Coordinate participation across teams.
- Be responsible for all stages of major IT projects from start to finish, including design, implementation, testing, and operationalization.
- Prototype, demonstrate, and package new technology as needed for internal projects or company directives.
- Proactively find ways to improve the experience we can offer our customers from an IT perspective.
- Develop new tools, and manage and improve existing ones using scripting and coding.
- A Bachelor's Degree in Computer Science, MIS, or a similar focus.
- 5+ years of progressively responsible Windows/Active Directory.
- 5+ years of experience coding and/or scripting Powershell (required), Python, or other equivalent languages.
- 3+ years experience with Cloud Identity Providers such as Entra ID or Okta.
- Experience working with code revision tools, preferably Git
- Ability to troubleshoot and repair complex technical problems with team members, customers, and vendors quickly and effectively
- Cloud experience Azure and/or AWS
- Azure Active Directory
- Microsoft Conditional Access
- Powershell
- Windows Server
- Microsoft Active Directory
- DNS
- DHCP
- Experience with DUO Security products
- Experience with Nutanix Hyper-converged infrastructure
- Experience with Rubrik Backup solutions
- Cloud security experience
- Experience with Identity Governance
- Experience with security endpoint software
- Experience with Windows SCCM
- Experience with Microsoft Conditional Access
- Experience with Microsoft Public Key Infrastructure
- Experience with Zero Trust Networking
- Working knowledge of configuration management and infrastructure orchestration tools. Experience with Terraform or Ansible is desired, but other CM or orchestration system experience may be applicable.