Executive - Customer Care (1-3 yrs) Bangalore (After-Sales/Customer Service)
Bangalore, Karnataka
Permanent
Full-time
22 days ago
- Manage large amounts of incoming phone calls- Generate sales leads- Identify and assess customers' needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication.- Provide accurate, valid and complete information by using the right methods/tools.- Meet personal/customer service team sales targets and call handling quotas.- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.- Keep records of customer interactions, process customer accounts and file documents.- Follow communication procedures, guidelines and policies.- Take the extra mile to engage customersRequirements and Skills :- Proven customer support experience or experience as a Client Service Representative- Track record of over-achieving quota- Strong phone contact handling skills and active listening- Familiarity with CRM systems and practices- Customer orientation and ability to adapt/respond to different types of characters- Excellent communication and presentation skills- Ability to multi-task, prioritize, and manage time effectively (ref:updazz.com)