Customer Service AgentLocation: FarnboroughSalary: £22,880Hours: Tues 12-8, Weds 8:30-4:30, Thurs 9-5, Fri 12-8, Sat 8.30-4.30My client based in Farnborough is a fintech company looking for an experienced and self-driven Customer Service Agent to join their friendly team. We are looking for friendly candidates with strong customer service experience who are able to deliver an excellent service.Daily DutiesAnswer email, phone & Live Chat queries.Answering general technical queries about the website and mobile app.Answering queries regarding customer statements and financial activity.Providing a friendly, helpful advice to both parent and child account holders.Prompt attention to queries and comments made via social media.Administrative tasks (monitoring risk alerts, one-off tasks etc.)Customer call backs.Skill SetStrong written and verbal skillsAbility to work independentlyExcellent phone mannerAbility to be flexible in a roleExcellent organisational skillsHappy working in a committed, busy, team environmentGood technical skills and happy to learn new systemsWorking knowledge of Excel & WordBenefits30 days of holiday (including all but 3 public hols).Your Birthday Day offRegular Salary ReviewsAccess to salary sacrifice benefits such as Cycle to Work scheme and Workplace PensionLong Service awardsWorkplace pension schemeExcellent Induction with ongoing learning and development throughout your careerFree tea, coffee, and loads of fruitGreat Company days out, incentives such as legendary Christmas parties and Company meet up!Family-Friendly leave policiesDiscounts on cinema tickets, restaurants, and shopping via Westfield rewards membershipWorkplace pension schemeDeath in service 4x your annual salaryEnhanced maternity leavePaternity leaveWestfield Cash Health PlanWestfield Surgery PlanWestfield Rewards (receive discounts at over 600 retailers)Mental health platform5 days annual leave carry over
