Are you a professional fluent in Czech, eager to immerse yourself in the travel industry? Seize the chance to be a part of our team as an Czech-Speaking Customer Advisor in the captivating city of Athens! This role is open to candidates with diverse experience levels, offering an opportunity to delve into the world of travel assistance. Our inclusive relocation package ensures a seamless move to Athens, covering accommodation and flight expenses. In addition to a competitive salary, enjoy a range of benefits, including comprehensive health and life insurance. Take advantage of this unique opportunity to contribute to outstanding customer experiences while immersing yourself in the cultural richness of Athens. About Us: As industry pioneers, we lead in delivering exceptional customer experiences, extending beyond mere travel services to create memorable adventures. Collaborating with a diverse team in Athens, we foster a culture of innovation and continuous improvement. At the heart of our mission is a dedicated team valuing individual contributions and embracing evolving customer needs. We celebrate linguistic diversity, recognizing the various languages and cultures that enhance our customer service efforts. Our commitment to professional growth extends to training opportunities and skill development programs, empowering our team members. Position Overview: As an Czech-Speaking Customer Advisor, you'll play a pivotal role in ensuring customers enjoy a seamless and enjoyable travel experience. Key Responsibilities: Customer Assistance: Provide on-site support to Czech-speaking customers, addressing inquiries, booking requests, and travel-related concerns. Communication: Leverage your fluent Czech language skills for effective, in-person communication, ensuring clarity and understanding. Issue Resolution: Promptly resolve customer concerns, aiming to exceed expectations and enhance their overall experience. Product Knowledge: Acquire a comprehensive understanding of our travel products and services, offering accurate information and recommendations. Team Collaboration: Collaborate with colleagues and other teams to ensure seamless customer service and contribute to continuous improvement initiatives. Qualifications: Fluency in Czech (both written and spoken): Demonstrate your proficiency in Czech, ensuring effective communication with customers. Adaptability to On-Site Work: Showcase your ability to excel in an on-site work setting, emphasizing your commitment to providing outstanding service in person. Customer Service Experience (Beneficial but Not Mandatory): While previous customer service experience is advantageous, it is not mandatory and won't hinder your success in this role. Relocation Package: Accommodation Support: Receive assistance in finding suitable housing options in Athens, ensuring a smooth transition to your new city. Flight Coverage: Enjoy peace of mind with our flight reimbursement program, covering your travel expenses to Athens. Perks: Competitive Compensation: Receive a competitive salary commensurate with your role and expertise in customer service. Health and Life Insurance: Prioritize your well-being with comprehensive health and life insurance coverage, including medical and dental benefits. Professional Development: Access opportunities for ongoing training and skill development, enhancing your expertise in customer service and the travel industry. Flexible Work Environment: Enjoy a hybrid work model with the flexibility to work remotely for a portion of the week, promoting work-life balance. Team Events and Activities: Engage with colleagues through team-building activities, social events, and cultural outings, fostering a sense of camaraderie and collaboration. Ready for a fulfilling career journey in Athens? Submit your application, including your CV!
