IT Support Specialist

nVent

Matamoros, Tamps.
Permanente
Tiempo completo

Hace 1 mes

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.WHAT YOU WILL EXPERIENCE IN THIS POSITION:Lead complex troubleshooting issues escalated from Level 1 that require advanced expertiseExpedite issue resolution at manufacturing site by coordinating across IT teamsStrong teamwork skills to collaborate effectively with other team membersWork with key team members across different business segments to understand their needs and provide technical solutionsTroubleshoot moderate to complex hardware, software, network, and operating system issuesLead projects to improve IT operations and systemsCollaborate with various groups to understand their technology needs and challengesTake ownership of issues to ensure timely resolution according to SLAAnalyze, diagnose, and resolve moderately complex end-user problemsProvide remote support for systems and applicationsExpedite issue resolution by coordinating with team members and managementAccurately document details of issues, solve, and resolutionsMaintain knowledge base articles to assist other techniciansIdentify appropriate assignment groups and transfer tickets accordinglyProvide on-call support during non-business hours when needed.Other duties as assignedYOU HAVE:5+ years supporting Windows and iOS environments in large enterprises2+ years of experience in Manufacturing environment supporting ITExperience working with ticket management systems (Fresh-Service experience is a plus)English requiredExperienced knowledge of Windows 10/11, Office 365, iOS, device management, Tress SystemExperience with SCCM, Azure AD, Active Directory, O365Experience with disk imaging including PXE booting devices using SCCMValidated understanding of core networking fundamentals including TCP/IP, DNS, DHCP, and VPNsExperience supporting the deployment and changes of networking infrastructureMaintain accurate inventory of IT assetsStrong leadership and project management skillsAbility to lead executive relationships with poise and professionalismStrong problem solving and advanced troubleshooting skillsExcellent written and verbal communication abilitiesDetail-oriented with strong documentation skillsAbility to meet physical demands of roleDesire to continuously expand your technical knowledgeUS Visa not required but preferredWE HAVE:

A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

At nVent, we connect and protect a more sustainable and electrified world with inventive electrical solutions. We’re a nearly $3 billion high-performance electrical company with a dedicated team of 10,000+ people at more than 130 sites around the world. Our solutions deliver value to industrial, commercial, residential, energy and infrastructure customers, providing mission critical solutions that improve performance, lower costs and reduce downtime.
We design, manufacture, market, install and service high-performance products and solutions that connect and protect mission critical equipment, buildings and essential processes. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER.

Commitment to strengthen communities where our employees live and work

We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance

Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.#LI-MG1
#LI-Onsite

nVent

Postularse