Scheduling Manager

• Management of the scheduling team, across the 15 hour working day, 365 days a year roster, delegating tasks, balancing work evenly, approving leave and organising working from home rota, managing overtime recording and approval, providing training and guidance and/or recommending formal training as required.
• Building capacity an d optimising resources to build the business whilst maintaining current HCP'S effectively and efficiently
• Management of the scheduling team leave requirements, organising replacement cover for various shifts amongst immediate and wider teams firstly as necessary.
• Introducing new technology to improve the service user and Home Support Worker experience and support this with appropriate training.
• Liaison with Area Supervisors to support end - to -end seamless delivery of high quality care.
• Reviewing Electronic Client Management Systems Innova care and its support App functionality to identify areas of improvement. Linking with our IT partners to initiate and implement changes in a timely and seamless manner.
• Flexibility to work outside of normal working hours.
• Liasson with remote members of the scheduling team as appropriate during evenings and weekends as required, organising hand over notes and ensuring their inclusion in briefings.
• Strategic development and continuous improvement of day - to - day delivery of home care services. This included planning, management, and reporting on contractual and other targets and operational objectives.
• Ensuring the Health and Safety, QA, HR, IT and Data Protection policies are consistently applied.
• Management of the performance of the scheduling team to support the delivery of a culture of continuous improvement.
• Maximise the use of current IT systems to improve the management and delivery of operational activity.
• Build effective working relationships with direct reports, the company management tea, local HSE managers and others as required.

• Develop clear performance expectations for all functional responsibilities.
• Align Scheduling team and individual contributions to deliver on objectives.
• Identify and resolve recurring problems which affect the achievements of objectives.
• Monitor weekly and monthly scheduling performance to ensure high levels of delivery with a focus on advance planning to ensure organisational resources are optimised throughout the calendar year

• Ensure a strong focus on resource planning, so that high levels of the service can be achieved and maintained
• Ensure staff skills are aligned with and reflect future business needs.
• Liase with the HR Officer on direct recruitment needs so that additional business can be taken on.

• Develop improvement opportunities for staff and resources flexibility through assignment of projects, staff rotation and skills training.
• Identify and deal with underperformance so it does not re-occur.
• Coach and provide feedback to staff so that capability levels are met.

• Support the attainment of new quality standards
• Implement plans to improve quality compliance
• Identify plans to rectify quality failings
• Closely monitor the timely completion of required activities
• Monitor complaints, and, where appropriate, identify trends for review
• Address and deficiencies in document completion and control within scheduling team activity

• Promote adherence to the organisations Health and Safety standards
• Identify areas for Safety, Health and Welfare improvement and implement changes

• Undertake projects and act as a project manager for company projects as directed
• Monitor delivery of projects within the scheduling function
• Support the implementation of new technologies

• Consistently communicate the organisations value to the scheduling team members
• maintain good record of critical communications with funders, service users, home care workers/ staff and any other stakeholder/groups.

• Work closely with the Operations manager and HR Officer to identify training requirements
• Deliver training as required

• Prepare timely reports for internal use or as required

• Conduct weekly/monthly meetings with the scheduling team
• Participate in team meetings within the organisation

• Liaze with other disciplines as required by the operations manager
• other duties will be assigned as determined by the needs of the organisation

• A relevant qualification(s) commensurate with the role
• Significant experience of Management/Leadership at a serious level
• The ability to practice safely and effectively, fulfilling professional responsibilities within the organisation including report writing within a healthcare setting
• A strong commercial focus, and capability to increase the capacity of the business to deliver services within our areas of operations
• An in depth knowledge of home care and scheduling systems

• Company events
• Employee assistance program
• On-site parking
• Sick pay

• Monday to Friday

• Overtime pay

• Finglas, Dublin 11, CO. Dublin: reliably commute or plan to relocate before starting work (preferred)

• Are you available to work in Both Office Based/Hybrid working models?

• Management: 2 years (preferred)

• Fluent English (preferred)

• Full Irish Licence (preferred)

Blanchardstown and Inner City Homecare