Membership Manager - Reading - Up to £40,000
COREcruitment
- Reading
- £40,000 per year
- Permanent
- Full-time
- Be responsible for driving income in your space to achieve your budgets. You’ll own membership enquiries that come to your space, as well as pro-active sales opportunities to increase interest.
- Build to 100% building occupancy by conducting great tours and effectively selling the space.
- Maintain your occupancy by delivering on (and exceeding!) the expectations of your members, and by conducting effective contract renewals.
- Seek out and maximise additional revenue opportunities such as meeting rooms, event hire, printing, customisation extras, and short-term space usage.
- Manage contracts and invoices relating to new and existing members.
- Onboard new members effectively, getting them off to a great start.
- Manage the overheads in your space to achieve your budgets.
- Ensure the building runs smoothly and our facilities and amenities are kept to a great standard.
- Work directly with management on any issues to ensure the highest level of member experience and satisfaction. Go the extra mile!
- Update and complete membership records as appropriate to ensure information is accurate and current.
- Build meaningful connections for our members through events, personal introductions, and networking.
- Check in regularly with members to understand their pain points, what’s working, and how we can continue to improve.
- Develop presence with the wider local community: we want you to be an ambassador for what we do and what we believe in!
- Oversee events from weekly, space-wide events to unique events that you design and put on for your community.
- Update and complete membership records as appropriate to ensure information is accurate and current.
- Help grow through your entrepreneurial approach to running a great business.
- Be a key part of our mission to become the UK’s favourite coworking provider.
- You’ll have sales experience; and a successful track record of prospecting, developing, and closing clients.
- You’ll have demonstrated customer service experience – proven ability to add value to your customers.
- You’ll understand business operations, and ideally have experience operating a business unit or department.
- You’ll have an entrepreneur spirit and be excited to run your own business.
- You have previous experience managing a small team.
- You can demonstrate successful project management experience.
- You are used to commercial responsibilities, having owned a P&L.
- A supporting & friendly team of hard-working people
- 25 days holiday per year excl. Bank Holidays (additional day per year in the business up to 30 days)
- £75/month towards your mental & physical wellbeing
- Team joy budget to be spent together with the
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