Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This skill will also do sales with assigned customer based mapped to them. . Measure of outcomes - NPS, Service Level, Service Quality and Sales. . Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. . Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. . Complete the logs specified by the process (End-of-day target). . Adherence to Information Security norms & quality process norms. . To be aware of and comply with any updates about the process. . Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: . Should be a least graduate. . No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. . Should not have employment gap for more than a month. . Should have at least completed a year in current org. . Better soft skills - conversational skills and English versant scores 7+. . Flexible to work on rotational week offs.
