Network Ops Engineer

• Monitor the performance and availability of the global network infrastructure across multiple time zones.
• Respond to network incidents, troubleshoot issues, and perform root cause analysis to resolve network-related problems promptly.
• Collaborate with cross-functional teams to design, implement, and maintain network enhancements or new deployments.
• Conduct regular network maintenance activities, including configuration changes, firmware updates, and equipment replacements, following established change management processes.
• Create and maintain comprehensive network documentation, including diagrams, configurations, and operational procedures.
• Provide technical support to internal teams and external clients, assisting with network-related inquiries, troubleshooting, and problem resolution.
• Conduct network capacity planning and make recommendations for infrastructure upgrades or enhancements based on anticipated demand and growth.
• Ensure compliance with network security policies, including monitoring for security vulnerabilities, conducting periodic audits, and implementing necessary measures to protect the network infrastructure.
• Stay up-to-date with emerging network technologies and industry trends, evaluating their potential benefits and recommending their implementation where appropriate.
• Adhere to follow-the-sun shift schedules, including 12 hour rotational day shifts, to provide 24/7 coverage for network operations.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in network operations or a similar role, preferably in a follow-the-sun shift environment.
• Proficiency in English, with excellent verbal and written communication skills.
• Strong knowledge of network protocols, technologies, and topologies (TCP/IP, Ethernet, VLAN, routing, switching, etc.).
• Experience with network monitoring and management tools (e.g., Nagios, SolarWinds, Netbrain).
• Demonstrated ability to troubleshoot and resolve complex network issues efficiently and independently.
• Familiarity with network security concepts, including firewalls, VPNs, and intrusion detection systems.
• Solid understanding of change management processes and experience implementing changes in a production network environment.
• Excellent teamwork and collaboration skills, with the ability to work effectively with global teams across different time zones.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Certifications such as CCNP, or equivalent are highly desirable.

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