Part Time Patient Access Registrar
UnitedHealth Group
- Boulder, CO
- $16.00-28.27 per hour
- Permanent
- Part-time
- Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
- Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
- Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements
- Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
- Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
- Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due
- Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
- Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
- Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
- Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
- High School Diploma / GED (or higher)
- 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role
- Ability to work onsite at 4747 Arapahoe Ave, Boulder CO. 80303
- Ability to work one of the following shifts: Tuesday (6:30AM - 7:00PM), Friday (7:00AM - 3:30PM), and Saturday (3:00PM -11:30PM) OR Saturday (7:00AM - 3:30PM), Sunday (7:00AM - 3:30PM) and Monday (6:30AM - 7:00PM), MST
- Must be 18 years of age or older
- Experience with Microsoft Office products
- Experience in a Hospital Patient Registration Department, Physician office or any medical setting
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Experience in insurance reimbursement and financial verification
- Ability to perform basic mathematics for financial payments
- Experience in requesting and processing financial payments
- Strong interpersonal, communication and customer service skills