Web Developer II

• Designs and codes applications/integrations to support business requirements.
• Completes necessary testing to ensure applications/integrations are completed with high quality.
• Completes documentation describing the functionality of the application/integration from a technical perspective.
• Provides accurate estimates of the time required to complete development tasks.
• Follows policies and procedures related to application methods and quality standards. May provide input to the Web Development Manager on the creation of the policies and procedures.

• Responds to internal customers to resolve their technology problems.
• Enters and manages Incident and Service Request tickets in ServiceNow, IT Service Management Application.
• Occasionally provides off-hours support on evenings and weekends and participates in an on-call rotation as needed.
• Must maintain or exceed Service Level Agreements for Incident Resolution. This will be measured based on Incident Duration for the team.
• Analyzes Incident Tickets and performs root cause analysis to identify and prevent reoccurring problems.

• Ensures business continuity by recording all changes and requests in ServiceNow.
• Ensures changes are completed with proper documentation for SOX compliance.
• Reviews the forward schedule of changes for potential conflicts.

• Participates as a resource on project led by others.
• Completes assigned project tasks on time and with high quality.
• May lead small projects related to custom applications and integrations.

• Coding - Designs, codes, debugs and documents software applications/integrations to deliver business outcomes.
• Communication - Delivers accurate, clear, and concise messages orally and/or in writing.
• Problem Solving - Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem.
• Decision Making - Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions.
• Meeting Facilitation - Plans and facilitates meetings of IT teammates, internal customers, or technology suppliers to share information and/or make collaborative decisions.
• Requirements Definition - Elicits and documents a clear, concise, and agreed set of internal customer requirements.
• Testing - Plans and facilitates validation activities to ensure a technology solution meets defined requirements.

• Bachelor's degree in computer science, computer information systems, related degree, or equivalent work experience (preferred).
• 5 years of related experience (required).

• .NET development (preferably C# experience)
• JavaScript (React and/or Angular preferred),
• Microsoft SQL Server, knowledge of webservices, n-tier architecture.
• Experience with Optimizely CMS (preferred)

Franklin Electric