Representative I, Account Servicing Support Team (ASST)
CarMax
- Atlanta, GA
- Permanent
- Full-time
- Processes paperwork associated with customer account maintenance that may include insurance claim review, vehicle titling, auditing funding documents and letter generation
- Accurately notate and update customer accounts in company account management systems
- Evaluate and execute follow-up steps for problem resolution based on account data, policies, and procedures
- Work directly with team members, other departments, and store locations to resolve questions/concerns
- Perform all the above timely and accurately in compliance with federal, state, and company guidelines
- High school diploma or GED and/or 6 months related administrative experience
- Ability to prioritize work and multi-task to meet multiple deadlines
- Strong attention to detail
- Ability to communicate with others effectively via phone
- Basic computer and math skills