Customer Support Agent - French Speaking

Foundever

  • Kingston upon Thames
  • £24,492 per year
  • Permanent
  • Full-time
  • 17 days ago
The roleWe are currently recruiting for a pharmaceutical company as a Customer Service Advisor on a temporary basis for a 6-month temporary contract starting on 7th May 2024. This is an exciting new opportunity for someone who is a problem solver, quick thinking and can thrive in a busy role and bilingual in English and French.You will be taking calls from customers answering questions or addressing any concerns they may have in-respect of the Vision Care products required. Your duties will include handling many inbound and outbound calls to and from customers and updating them on their orders, listening to customers’ needs or issues and providing helpful solutions to their problems.Key Details!This is a French and English speaking role - Must be fluent in French and English (written and spoken)
  • Salary: £24,492.00 a year – Monthly paid (Equates to an hourly rate of £12.56)
  • Schedule: 37.5 per week – Monday – Friday 08.00 – 17.30 (7h30 working hours a day)
  • Contract length: permanent
  • Training: Full paid training provided for 4 weeks onsite, Monday to Friday 9:00 to 17:30
  • Production: Working on site for minimum 3 weeks after training and then hybrid model based on needs: 1 day a week in the office and for training needs.
  • Equipment: Laptop provided
  • Expected start date: 07.05.2024
The Perks
  • 5-minute walk from Kingston station & bus stop
  • Family friendly hours | Monday to Friday 8am to 5.30pm
  • We aren’t Customer Facing so it’s an Individual Casual dress code
  • Monthly engagement events and competitions!
  • Genuine career opportunity to move through the business in the UK or abroad!
What we need from you in order to be successful?
  • A willingness to learn new skills
  • Strong customer service skills from a previous role including face to face
  • Be resilient when dealing with more challenging customers
  • Talking is your thing, enjoy building rapport with people
  • A willingness to work with customers and address their needs
Why work at Foundever?Our office is based in the heart of Kingston town which offers a bustling market town, on the banks of the River Thames, plenty of shops and options for lunch in restaurants or cafes.We are a multilingual hub who specialise in languages. Each person in our organisation brings a unique set of skills, backgrounds and cultures. Our success lies in our diversity, and our differences are our strength.What are you waiting for? Start your Foundever journey and click apply!Creativity, Commitment, Connection at Foundever Group®Everyone’s WelcomeFoundever Group is an equal opportunity employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. We recognize and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.Long DescriptionKey AccountabilitiesResponds to a wide variety of customer contacts by telephone & email.Chooses the best course of action based on the information available, including arrangements for replacement orders or credit refunds.Remains professional & calm when communicating, even when under pressure or challenged.Follows up all customer queries where required.Documents complaints as per agreed processes & procedures.Provides level 1 technical support for Vision Care products.Works to achieve individual call handling, file documentation & wider team targets.Takes ownership of new complaints received via e-mail.Escalates queries and complaints to technical and medical teams where appropriate.Supports the wider team, shares information & skills where appropriate.Attends general training programs and keeps up to date with most current procedures.Acts as a good ambassador for both Foundever & Johnson & Johnson.

Foundever