Support Analyst - MS Dynamics
GCS Recruitment Specialists
- Thames Valley
- £30,000-35,000 per year
- Permanent
- Full-time
- Helpdesk Expertise: Extend your support expertise to both clients and our CRM team.
- Issue Oversight: Effectively manage and advance client support requests, maintaining meticulous documentation of issues and solutions within our helpdesk system.
- Problem Resolution: Conduct thorough analyses of customer issues to pinpoint root causes and devise effective solutions.
- Client Engagement: Keep clients informed regarding issue statuses and promptly escalate high-priority problems to management.
- Training Assistance: Act as a liaison for client training needs while identifying potential business opportunities.
- Quality Assurance: Assist consultants and development teams by rigorously testing new implementations.
- Continuous Learning: Stay updated on cutting-edge technologies through self-directed research and training.
- A proactive and solution-oriented mindset.
- Exceptional multitasking abilities and composure under pressure.
- A proactive approach to challenges, seeing them through to successful resolutions.
- Strong interpersonal and leadership skills.
- A dedication to service improvement and operational efficiency.
- A keen eye for detail.
- Business Applications: Dynamics 365 (Sales, Customer Engagement, Operations, Talent).
- Productivity Suite: Office 365, Teams, SharePoint, OneNote, Excel.
- Power Platform: Power BI, Flow, PowerApps, Common Data Service.
- MS Dynamics 365 CRM.
- PowerApps.
- MS SharePoint.
- MS Flow.
- MS Office 365 (SharePoint, Teams, Word, Excel, OneDrive, etc.).
- MS Power BI.