Support Analyst - MS Dynamics

GCS Recruitment Specialists

  • Thames Valley
  • £30,000-35,000 per year
  • Permanent
  • Full-time
  • 24 days ago
Job Title: MSCRM Support AnalystLocation: Reading - Fully Remote (Full-Time)About Us:We're in search of an experienced Support Analyst to bolster our technical team. In this role, you will play a vital part in delivering top-notch support for our Dynamics 365-based systems. As the primary point of contact for client requests and issues, you will be instrumental in ensuring their swift resolution.Key Responsibilities:
  • Helpdesk Expertise: Extend your support expertise to both clients and our CRM team.
  • Issue Oversight: Effectively manage and advance client support requests, maintaining meticulous documentation of issues and solutions within our helpdesk system.
  • Problem Resolution: Conduct thorough analyses of customer issues to pinpoint root causes and devise effective solutions.
  • Client Engagement: Keep clients informed regarding issue statuses and promptly escalate high-priority problems to management.
  • Training Assistance: Act as a liaison for client training needs while identifying potential business opportunities.
  • Quality Assurance: Assist consultants and development teams by rigorously testing new implementations.
  • Continuous Learning: Stay updated on cutting-edge technologies through self-directed research and training.
Candidate Profile:The ideal candidate embodies the following qualities:
  • A proactive and solution-oriented mindset.
  • Exceptional multitasking abilities and composure under pressure.
  • A proactive approach to challenges, seeing them through to successful resolutions.
  • Strong interpersonal and leadership skills.
  • A dedication to service improvement and operational efficiency.
  • A keen eye for detail.
Knowledge and Experience:You should bring experience and proficiency in the following areas:
  • Business Applications: Dynamics 365 (Sales, Customer Engagement, Operations, Talent).
  • Productivity Suite: Office 365, Teams, SharePoint, OneNote, Excel.
  • Power Platform: Power BI, Flow, PowerApps, Common Data Service.
Key Systems Supported:
  • MS Dynamics 365 CRM.
  • PowerApps.
  • MS SharePoint.
  • MS Flow.
  • MS Office 365 (SharePoint, Teams, Word, Excel, OneDrive, etc.).
  • MS Power BI.
Join us in this exciting role where you'll be part of a dynamic team, harnessing the potential of state-of-the-art technologies. Apply today!GCS is acting as an Employment Agency in relation to this vacancy.

GCS Recruitment Specialists