HR Operations Manager

Monarch Recruitment

  • Birmingham
  • £350-500 per day
  • Contract
  • Full-time
  • 2 months ago
DescriptionWe are currently looking for 2 x HR Operations Managers to join our client in Central Birmingham.One role will be focusing on Contingent Workforce, the other HR SystemsLocation: Birmingham City Centre. 2 days per week in office
Duration: 3 months initially
IR35: Inside IR35
Interview process: 1 stageBoth role will will be responsible for ensuring members of respective teams meet SLAs and targets and that sickness/absence processes are followed etc.Responsibilities include:
  • Ability to establish a demand capture, prioritisation, and delivery framework
  • Ensuring self and team resources are following clearly defined processes delivering answers to queries and services in line with defined SLAs
  • To act as a point of escalation for complex queries and requests received by the team, ensuring they are either resolved or managed appropriately
  • Supporting projects being delivered, ensuring team resources are correctly managed
  • Ability to manage conflicting priorities, allocating resource effectively to meet demands
  • Experience of working to deliver change relating to technology, ways of working and processes
Experienced Required
  • 5-10 years of experience leading teams working within an SLA based environment
  • Prior experience of working to performance and absence management processes
  • Experience of implementing new initiatives and leading process and people change
  • Very strong communication skills, handling escalations and co-ordinating issue resolution
  • Ability to establish effective working relationships and credibility with a wide range of stakeholders
  • Maintains a calm and effective approach when dealing with difficult situations
Desirable skills
  • Experience working within a HR Shared Service Centre or Contact Centre Environment
  • Prior experience working with IT ticketing systems and other HR technologies including SAP HR
If you are interested and looking for your next role, please apply with a copy of your CV.

Monarch Recruitment