Lead Fulfillment BPO Region 2 - SPX Express (Bandung)
- Bandung, West Java
- Permanent
- Full-time
- Manage and monitor fulfillment manpower for couriers (riders and drivers) with vendors and the recruitment team.
- Analyze manpower hiring and propose new initiatives.
- Manage and monitor courier partners, including attendance, handling requests, issuing warnings, terminations, and escalating issues to HRBP.
- Monitor courier insurance and coordinate in case of accidents.
- Develop new hiring channels (community, government, referrals, etc.) to increase the manpower pool (courier and non-courier).
- Manage and monitor vendor-related KPIs, punishments, rewards, and other ad hoc alignments.
- Prepared to handle extensive expansion, campaigns, and regular hiring.
- Partner with strategic fulfillment for operational needs.
- Bachelor Degree (S1) in Industrial Engineering / Management / Law or relevant field.
- Min. 5 years of work experience in human resources, manpower management, business process outsourcing, procurement or vendor management.
- Having experience in leading remote team will be an advantage.
- Strong written and verbal communication skills and analytical thinking.
- Excellent with Ms. Excel/Google Sheets (VLOOKUP, SUM IF).
- Able to work under pressure at a fast-moving working pace.
- Enjoy roles that revolve around vendor management & doing repetitive daily operations.
- Able to work in a mobile setting and do several business trips periodically.
- Willing to comply with work from the office scheme (5 days a week, Monday to Friday).
- Main office: Bandung DC, Cimahi City.