Master Data Performance Lead
L'Oréal
- Clichy, Hauts-de-Seine
- CDI
- Temps-plein
- Master data Office, responsible for international codification and data checks
- Master data Incident for data incidents resolution through animation of different data owners and the divisions
- Master Data Quality, which open and follow root cause analysis to improve the quality of the data (completeness, accuracy, on time)
- Animate the EMDE team to prepare KPIs and ensure continuous improvement to improve collective efficiency
- Set up new processes and manage the team to ensure their availability and update in the right tool
- Liaise with the BEST team located in Madrid (Master Data team responsible of the local codes creation) to follow up on efficient ways of working by activity
- Implement a regular survey to identify improvement needs coming from our internal stakeholders (S&OP, DMI, SDE/performance Divisions)
- Set up action plans accordingly
- Give visibility of our improvement to stakeholders and play the spoke person of the EMDE teams towards the other departments
- animate one referent group (stakeholders by métier) to analyze quality and volume of incidents opened in the ticketing tool (“MARIO”).
- analyze the main KPI of data incident (backlog, time of resolution, business impacts of these incidents)
- ensure the animation strategy improvement with this referent group to manage the data quality and incident management
- Strong communication and collaboration skills (transversal management)
- Very good written and oral skills
- Details oriented, high level of rigor, action oriented
- Able to shape structured and summarized presentations to get traction and action
- “business” and KPI's oriented
- Tools and process oriented
- Able to identify issues and to propose and follow up action plans
- Curious about the environment, able to do benchmark
- Test and learn approach
- A first experience on master data processes is a plus (at least a first strong experience in Supply Chain)
- Mario (incident management)
- KWIK (process sharing tool)
- ELIXPEDIA (master data management tool)
- SAP
- Allows its employees to have a real impact, to test their ideas, to innovate and to build our future.
- Has a powerful and innovative HR policy: a very dynamic mobility policy, significant investment in employee training, regular re-evaluation of remuneration, numerous innovative HR measures: Time Savings Account, paternity leave, Citizen Day, etc.
- Has chosen to uphold strong values and to be particularly advanced from a social and environmental point of view (strong diversity and inclusion policy, L'Oréal for the Future program, commitment to numerous communities, etc.).