Regional Supply Chain Customer Service Executive
Ambition
- Singapore
- Permanent
- Full-time
- Order Management: Review and enter Sales Orders into the system.
- Order Holds/Blocks: Manage and direct Customer order holds/blocks to relevant parties for timely release.
- Pick List Management: Manually release pick lists to 3PL for Customer orders when necessary.
- Returns Management: Initiate returns and create return merchandise authorization.
- Fulfillment Coordination: Work with 3PL to ensure order fulfillment - on time in full (OTIF).
- Documentation Support: Assist Customers with required import documentation and work with 3PL on export documentation.
- Backorder Communication: Advise Customers on backorders and expected fulfillment timelines.
- Order Review: Conduct weekly reviews of open orders and update scheduled ship dates (SSD) as necessary.
- Inventory Allocation: Support allocation for items in tight supply.
- Customer Master Management: Create and update Customer Master records.
- Complaint Resolution: Manage and direct customer complaints to relevant parties.
- Order Placement: Liaise with Customers on order placement as per the demand plan.
- KPI Management: Measure, monitor, and report Customer OTIF performance to key stakeholders.
- Process Improvement: Drive continuous improvement of order placement processes.
- Minimum of 5 years in Supply Chain Customer Service operations managing customers from different countries in the Asia Pacific.
- Experience interacting with cross-functional teams and working with all levels of management.
- Experienced and good understanding of ERP software.